Destiny Johnson
Raleigh,NC
Summary
Highly motivated customer service professional with years of experience in fast-paced environments. Possesses excellent communication skills and a proven ability to resolve customer issues with professionalism and manage time independently. Proficient in Microsoft Office and adept at quickly learning new digital tools. Seeking a remote or in-person position where I can leverage communication, organizational, and multitasking skills to support customers and teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
09.2022 - 12.2025
- Ensured customers received orders promptly, providing excellent customer service at every opportunity.
- Verified delivery addresses to ensure accurate package delivery.
- Utilized GPS systems to navigate routes accurately while adhering to delivery schedules.
- Operated delivery vehicles in accordance with all local traffic laws, regulations, and safety standards.
- Collaborated with supervisors and team members to ensure smooth workflow processes.
- Inspected vehicles before each trip to ensure safe operation, completing necessary repairs and maintenance as needed.
- Reported any incidents or accidents that occurred during routes to the supervisor immediately upon completion of assignments.
Assistant manager
Zaxby's
04.2017 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee daily store operations, including staff and inventory management.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Converted accurate data from paperwork into digital format
Cashier
Bath and Body Works
08.2020 - 12.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Assisted with training and mentoring new team members.
- Enforced store safety and cleanliness standards, reducing hazards.
- Kept up-to-date on new products, services, promotions, and pricing.
Cashier
PetSmart
11.2018 - 01.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with coworkers and provided excellent customer service by greeting customers and offering assistance.
- Assisted with training and mentoring new team members.
- Enforced store safety and cleanliness standards, reducing hazards.
- Supported other departments within the store by providing assistance as needed.
- Kept up-to-date on new products, services, promotions, and pricing.
Education
HS Diploma -
Millbrook High School
06.2018
Career Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA10-2026
Skills
- Customer engagement
- Proficient in Microsoft Office
- Team leadership
- POS Systems
- Time management
- Effective communication
- Problem solving
- Adaptability
- CRM Software
- Data Entry
- Active listening
Certification
- ServSafe certification
- Zendesk Certification
Timeline
Delivery Associate
Amazon
09.2022 - 12.2025
Cashier
Bath and Body Works
08.2020 - 12.2020
Cashier
PetSmart
11.2018 - 01.2020
Assistant manager
Zaxby's
04.2017 - 06.2022
HS Diploma -
Millbrook High School
Career Diploma - Medical Billing And Coding
Ashworth College