Lauren Murphy
Townsend,MA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at The Alamo Texas Bbq. Proven track record of enhancing customer satisfaction and significantly increasing sales through exceptional service and guest engagement. Skilled in cash handling and staff training, demonstrating a strong work ethic and a commitment to excellence.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Server
Baileys Bar and Grill
Lead Server
The Alamo Texas Bbq
Restaurant Manager
The Alamo Texas Bbq
Bartender
The Alamo Texas Bbq
Server
Polcaris
11.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Bertuccis Restaurant
09.2010 - 11.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Lead Server
Bertuccis Restaurant
09.2009 - 11.2018
- Customer service. Waited on 4-8 table section in busy location.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Responsible for all new hire training
Education
Diploma -
Winthrop Senior High School
Winthrop, MA06.1998
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
Serve safe, tips and allergen awareness certified.
Timeline
Server
Polcaris
11.2018 - 08.2019
Bartender
Bertuccis Restaurant
09.2010 - 11.2018
Lead Server
Bertuccis Restaurant
09.2009 - 11.2018
Server
Baileys Bar and Grill
Lead Server
The Alamo Texas Bbq
Restaurant Manager
The Alamo Texas Bbq
Bartender
The Alamo Texas Bbq
Diploma -
Winthrop Senior High School
Similar Profiles
Laurie FairbrotherLaurie Fairbrother
Kitchen Hand at Baileys Sports BarKitchen Hand at Baileys Sports Bar
Skye D’amicoSkye D’amico
Server at Baileys Sports BarServer at Baileys Sports Bar
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.