TIHISHA REESE
Charlotte,NC
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 10 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Supervisor
Allied Universal Security Services
Charlotte, NC
10.2023 - Current
- Trained new team members on site policies and procedures
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures
- Oversaw team of security officers and managed scheduling and performance evaluations
- Worked with personnel and managers to meet strict timelines
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Regional Director of Sales and Operations
One Van and A Dream Courier Plus
Huntersville, NC
05.2016 - Current
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Developed key performance indicators to measure effectiveness of operational processes.
- Identified and developed new markets for products or services.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Managed the entire lifecycle of start-up projects from initial concept to completion. (cradle to grave)
Customer Experience Lead Logistics Coordinator
Maersk Inc
Charlotte, NC
02.2022 - 11.2023
- Facilitated smooth logistics operations by establishing strong communication channels among departments, promoting a collaborative work environment.
- Implemented cost-saving measures in supply chain, increasing overall company profitability
- Handled customer inquiries and communications, averaging 30 per day across various channels (calls, emails, faxes) from domestic and international clients.
- Trained and mentored junior team members to enhance their professional growth and development as logistics coordinators.
- Drove the integration of cutting-edge technology solutions in the logistics department, resulting in heightened visibility and control across the entire supply chain process
- Ensured accuracy in record-keeping by documenting all shipment activities and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Account Manager
Ashley Distribution Industries, Inc
Charlotte, NC
01.2021 - 03.2022
- Ensured client satisfaction with post-move follow-ups, addressing any concerns or issues promptly to maintain an excellent reputation in the industry
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Supported move coordinators in planning logistics for complex projects, offering insights based on experience to optimize project execution
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Improved on-time delivery rates by optimizing transportation routes and scheduling
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Education
Bachelor of Science: Human Services -
Pfeiffer University
Misenheimer, NC12.2017
Associates of Science - Human Services Technology
Central Piedmont Community College
Charlotte, NC06.2015
Skills
- Virtual Meeting Facilitation/Remote Communication
- Site Coordination
- Freight Management
- Microsoft PowerBI, Analyst
- Workforce Management, Remotework Platform
- Complex Problem-Solving
- Team Leadership
- Documentation And Reporting, Revenue retention
- Customer Relationship Management (CRM)
- Supply Chain Specialist/SAP
- Knowledge of IBM AS/400 system
- Sales Analysis
- Account Servicing
- Proficiency in Microsoft Excel
- Emergency operations experience
Certification
- At Risk Youth Certification
- Developmental Disabilities
- First Aid/CPR Certified
- PPSB Certification State of NC
- NC Notary Public 8 years
Timeline
Site Supervisor
Allied Universal Security Services
10.2023 - Current
Customer Experience Lead Logistics Coordinator
Maersk Inc
02.2022 - 11.2023
Account Manager
Ashley Distribution Industries, Inc
01.2021 - 03.2022
Regional Director of Sales and Operations
One Van and A Dream Courier Plus
05.2016 - Current
Bachelor of Science: Human Services -
Pfeiffer University
Associates of Science - Human Services Technology
Central Piedmont Community College