- Team Sports
- Historical Exploration
- 3D Printing
- Drawing and Painting
- Reading
Joseph Rivera III
Stamford,Connecticut
Summary
Dedicated professional with extensive experience in high-standard environments, prepared to excel in this role.
Proven success in maintaining security protocols, welcoming guests, and efficiently managing building access.
Committed to teamwork and achieving results while adapting to changing needs. Recognized for exceptional communication skills, reliability, and a strong focus on security.
Overview
23
23
years of professional experience
5
5
Certification
Work History
Doorman/ Concierge
Harborview of Greenwich
Greenwich, CT
08.2025 - Current
- Addressed resident needs and concerns promptly while maintaining high standards of safety and security.
- Implemented strategies for organizing and managing entrance areas, enhancing visitor experience and operational flow.
- Assisted in managing a high-profile location in downtown Greenwich, Connecticut. Supported residential and business office operations, including a plastic surgeon, dentist, dermatologist, and accounting office.
- Monitored building access, ensuring security protocols were followed consistently.
- Assisted residents with luggage and packages, providing exceptional customer service.
Security Supervisor
Global Security
Stamford, CT
04.2025 - Current
- Directed security initiatives across four corporate buildings. Managed relationships with clients such as Henkel, Indeed, Ascot, Webster Bank, Tudor, Diageo, RSM, and Filk. Developed and implemented strategies to optimize security operations and ensure client satisfaction.
- Facilitated high-quality support for VIP visitors and employees to enhance their reception and overall experience within the facility.
- Achieved timely completion of reports and effective email communication to enhance workflow. Delivered accurate work orders and validated task completion with security team to ensure operational efficiency.
- Streamlined property access for board members and high-profile employees, resulting in improved visitor management and enhanced security measures.
- Managed comprehensive security operations for high-profile events, focusing on safety and regulatory compliance.
- Designed and executed comprehensive training programs for new security personnel to elevate team efficiency.
- Supervised security personnel, ensuring adherence to protocols and maintaining safety standards.
Operations Lead Dispatcher
A & H Security
Bronx, NY
08.2023 - 09.2025
- Achieved timely scheduling of security services, enhancing coverage of personal posts. Improved monitoring of video surveillance, leading to increased security awareness. Produced comprehensive incident and warning reports, contributing to effective risk management. Streamlined work schedules, resulting in improved operational efficiency.
- Monitored operational developments and prepared comprehensive reports for the CEO and team members as situations arose.
- Coordinated timely responses to alarms, ensuring field supervisors were dispatched to various locations in NYC boroughs and Westchester County.
- Maintained detailed logs of events during dispatch shifts for thorough end report documentation.
- Enhanced compliance operations by providing timely updates on license validations. Streamlined HR processes by updating employee files and resolving HR matters effectively on weekends.
- Acted as a liaison to ensure effective communication and foster strong relationships between account management and clients.
- Implemented new scheduling software, increasing resource allocation accuracy by 30%.
Site Supervisor
Wisdom Security Services
New York, NY
08.2022 - 10.2023
- Executed duties at New World Trade Center, enhancing the operational presence in downtown Manhattan.
- Coordinated training and development initiatives for a team of 10 officers to enhance team capabilities.
- Analyzed project data and presented comprehensive daily reports to project manager, senior management, and NY/NJ Port Authority management, facilitating informed decision-making.
- Conducted surveillance of property security, pinpointing breaches and presenting video evidence to senior management for appropriate follow-up measures.
- Managed all aspects of issue resolution, focusing on disciplinary incidents within security personnel to ensure compliance and professionalism.
Command Center Operator
Allied Universal
Stamford, CT
07.2020 - 08.2022
- Cultivated strong relationships by providing tailored customer service to employees, guests, and high-profile visitors during engagements.
- Managed comprehensive communication strategies with key personnel at 27 locations nationwide.
- Coordinated efforts to ensure robust financial security measures for Synchrony across international operations.
- Conducted comprehensive monitoring of CCTV footage and facility alarms to maintain safety protocols.
- Managed surveillance systems to facilitate immediate responses to incidents and reinforce safety measures.
Education
Accounting - Business Administration/Management Marketing
The College of Westchester
White Plains, NYSkills
- Safety protocols
- Emergency and non-emergency response
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Risk assessment
- Strategic planning
- Evidence analysis
- Report writing
Certification
- Google IT Professional Certificate
- University of London Computer and Information Sciences, General
- University of Michigan Sports Performance Analytics
- State License for Connecticut in Security field
- Fire Guard License
- First Aid/CPR AED Certification
- NYSDOH Certificate
Interests
Timeline
Doorman/ Concierge
Harborview of Greenwich
08.2025 - Current
Security Supervisor
Global Security
04.2025 - Current
Operations Lead Dispatcher
A & H Security
08.2023 - 09.2025
Site Supervisor
Wisdom Security Services
08.2022 - 10.2023
Command Center Operator
Allied Universal
07.2020 - 08.2022
Accounting - Business Administration/Management Marketing
The College of Westchester
Military Experience
United States Air Force, Reserve/Active Duty, Lackland Air Force Base, San Antonio, TX, 78236, Information Manager/ Security Forces