Alexander Wang
Macon,GA
Summary
Experienced Systems Administrator with Fifteen years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
Systems Administrator
Quantum Dynamics
Macon, GA
06.2015 - Current
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Created nightly jobs for database backups.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Integrated and updated software products to boost system compatibility.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Contributed to development, administration and testing of disaster recovery plans.
- Maintained current software licenses for computers and mobile devices.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Administered quality customer service to in-house staff and satisfied concerns.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Accomplished multiple tasks within established timeframes.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Technical & System Administrator
Georgia College And State University
Macon, GA
03.2010 - 06.2015
- Educated stakeholders on data protection tactics to reduce breaches.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Improved systems with addition of new features and infrastructure.
- Provided educational expertise and mentoring to junior team members.
- Organized system operating procedures to strengthen controls.
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated special projects and managed schedules.
- Sourced vendors for special project needs and negotiated contracts.
Geeksquad CIA Senior
Best Buy
Macon, GA
05.2005 - 11.2010
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and plotters. Set up PCs, projectors and microphones for use in video conferencing rooms.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recovered critical information from data back ups to restore functionality.
Education
Bachelor of Science - Network Administration And Information Assurance
Middle Georgia State University
Macon, GA 08.2008 - 05.2013
Bachelor of Science - Computer Science
Georgia Southern University
Statesboro, GA 08.2003 - 05.2007
High School Diploma -
Houston County High School
Warner Robins, GA 08.1999 - 05.2002
Skills
Technical Analysis
undefinedTimeline
Systems Administrator
Quantum Dynamics
06.2015 - Current
Technical & System Administrator
Georgia College And State University
03.2010 - 06.2015
Bachelor of Science - Network Administration And Information Assurance
Middle Georgia State University
08.2008 - 05.2013
Geeksquad CIA Senior
Best Buy
05.2005 - 11.2010
Bachelor of Science - Computer Science
Georgia Southern University
08.2003 - 05.2007
High School Diploma -
Houston County High School
08.1999 - 05.2002
Similar Profiles
MELENDA DAVISMELENDA DAVIS
Counter Fire Analyst at Quantum DynamicsCounter Fire Analyst at Quantum Dynamics
Brian ArnettBrian Arnett
Master Driver/Safety Training Instructor at Quantum DynamicsMaster Driver/Safety Training Instructor at Quantum Dynamics
Anubha JasoriaAnubha Jasoria
Product Lead at Quantum Dynamics Corp.Product Lead at Quantum Dynamics Corp.