Lauren Herrera
Bishop,TX
Summary
Personable Rental Sales Agent with 3 years of experience providing excellent customer service to individuals and businesses. Professionally represented company, handling all requests professionally and efficiently.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Branch Rental Manager
Penske Truck Leasing
Corpus Christi, TX - Texas
07.2017 - Current
- Executed sales and marketing initiatives to increase revenue for the location by securing new business for both commerical and lease.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Placed sales calls and handled sales for incoming customer calls.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Achieved an average DOP percentage of 38% ($1,094,714) for the year of 2021.
- Maintained an average of 99.9% PM currency on rental assets for th year of 2021.
- Trained peers and counter associates throughout the district on how to use AS400 and understand the P&L.
- Assisted DSMs with leading campaign update calls in their absence.
- Reconciles Zero Negative report, SC planner, and campaign units for 0684 district.
- Coordinates with other locations to upload sale pictures, move units to 0545 location for sale prep, and delivers auction units timely to be sold.
- Decreased bad debt to revenue percentage in 2021 to a 0%.
- Achieved YOY revenue growth percentage of 86.61% ($1,359,773) on a goal of 11% increase.
- Fleet count increased from 67 units in Jan. 2021 to 131 units in Dec. 2021.
Assistant Branch Rental Manager
Penske Truck Leasing
Corpus Christi, TX - Texas
03.2020 - 07.2020
- Executed sales and marketing initiatives to increase revenue for company.
- Generated leads for PRSA rentals and lease prospects through targeted marketing.
- Updated company database with new property listings or added amenities.
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Eased team transitions and new employee orientation through effective training and development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Senior Rental Representative
Penske Truck Leasing
Corpus Christi, TX - Texas
06.2018 - 03.2020
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Communicated with international guests in Spanish.
- Placed sales calls and handled sales for incoming customer calls.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Rental Representative
Penske Truck Leasing
Corpus Christi, TX - Texas
10.2017 - 06.2018
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Front Office Manager
Holiday Inn Express & Suites
Kingsville, TX
11.2013 - 10.2017
- Coached employees through day-to-day work and complex problems.
- Interpreted management directives to define and document administrative staff processes.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Standardized office structures and processes to promote collaboration and increased performance.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associate of Applied Science - Business Medical Technology Specialization
Coastal Bend College
Kingsville, TX 08.2013 - 06.2019
Skills
Prospecting
Rental Market
Contract Management
Decision Making
MS Office
Maintenance Management
Business Development
Strategic planning
Timeline
Assistant Branch Rental Manager
Penske Truck Leasing
03.2020 - 07.2020
Senior Rental Representative
Penske Truck Leasing
06.2018 - 03.2020
Rental Representative
Penske Truck Leasing
10.2017 - 06.2018
Branch Rental Manager
Penske Truck Leasing
07.2017 - Current
Front Office Manager
Holiday Inn Express & Suites
11.2013 - 10.2017
Associate of Applied Science - Business Medical Technology Specialization
Coastal Bend College
08.2013 - 06.2019