KARLA DODGE
Truckee,CA
Summary
Serviced-focused General Manager with 9+ years of experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager of Sales and Operations
Fastenal Company
04.2014 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Introduced new methods, practices, and systems to reduce turnaround time.
Receptionist/ Front Desk
Tahoe Tan
02.2014 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Increased customer satisfaction by providing personalized tanning consultations and recommendations.
- Maintained a clean and hygienic tanning salon environment, ensuring client comfort and safety.
Waitress/ Hostess
Doc's Cafe
12.2011 - 05.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Stone Mason/ Tile Setter
Superior Marble And Stone
08.2011 - 05.2012
- Contributed to a positive work environment by maintaining open lines of communication, demonstrating respect for fellow team members, and offering assistance when needed.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Applied hardening and sealing compounds to cure surface of concrete and waterproof or restore surfaces.
- Removed excess mortar and finished joints for uniform surface.
- Operated equipment such as forklifts to move bricks and supplies.
- Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
- Skillfully used power tools such as pneumatic hammers, trowels, and grinders for efficient material shaping and surface finishing tasks.
- Completed custom fireplace installations that provided warmth, comfort, and visual interest in residential settings while adhering to local building codes for safety compliance purposes.
- Constructed durable masonry structures for long-lasting results using various materials such as brick, stone, and concrete blocks.
B2B Sales
Ezlocal.com
01.2009 - 06.2010
- Increased B2B sales by developing and implementing targeted marketing strategies.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Performed B2B sales of SEO, marketing and website design to national retailers, generating leads and sales.
- Increased sales revenue through comprehensive market research and competitor analysis.
- Built relationships with customers and promoted repeat and referral sales and service business.
Education
No Degree - Business Management
Sierra Nevada College
Incline Village, NV06.2031
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Cold Calling
- Efficient multi-tasker
- Sourcing
- Customer Relations
- Process Improvements
- Vendor relationships
- Consistently meet goals
Certification
Type 1 Firefighter Certification- Wildland, Cal Fire
Timeline
General Manager of Sales and Operations
Fastenal Company
04.2014 - 11.2023
Receptionist/ Front Desk
Tahoe Tan
02.2014 - 09.2014
Waitress/ Hostess
Doc's Cafe
12.2011 - 05.2012
Stone Mason/ Tile Setter
Superior Marble And Stone
08.2011 - 05.2012
B2B Sales
Ezlocal.com
01.2009 - 06.2010
No Degree - Business Management
Sierra Nevada College
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