Alana Burke
Park Ridge,IL
Summary
Beginning my Junior year this fall at Michigan State University. My role as a pool manager showcases my leadership and organizational skills, overseeing all aspects of pool operations, from safety protocols and staff management to maintenance and community engagement. As a server in local establishments, I have excelled in providing exceptional customer service to a dynamic student and faculty clientele, adeptly handling transactions and ensuring a positive dining experience.
Overview
5
5
years of professional experience
Work History
Pool Manager
Park Ridge Park District
Park Ridge , IL
2020.06 - Current
- Addressed and resolved customer concerns regarding employee performance or service delivery.
- Provided immediate medical assistance during critical incidents.
- Staying updated with regulatory requirements and ensuring compliance with health, safety, and environmental standards.
- Quick thinking and decision-making skills to handle unexpected situations, such as emergencies or equipment malfunctions.
Server
Dublin Square
East Lansing , MI
2023.09 - 2024.12
- Proficiently processed payments and transactions using POS systems, ensuring accuracy and compliance with financial procedures.
- Collaborated effectively with kitchen staff and bartenders to coordinate orders and maintain smooth operations during peak hours.
- Efficiently managed orders and inquiries in a fast-paced college bar environment, maintaining accuracy and timeliness in serving food and beverages.
Family Nanny
Muchler family
Park Ridge , IL
2020.05 - 2022.12
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Followed routines to foster stability and structure in children's lives during parental absences.
Education
Associate of Science -
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Maine South High School
Park Ridge, ILSkills
- Effective Customer Upselling
- Liquor, Wine and Food Service
- Dining Customer Service
- Staff Development
- Performance Tracking and Evaluation
- CPR Certified
Timeline
Server
Dublin Square
2023.09 - 2024.12
Pool Manager
Park Ridge Park District
2020.06 - Current
Family Nanny
Muchler family
2020.05 - 2022.12
Associate of Science -
Michigan State University
High School Diploma -
Maine South High School
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