Natalia Silva
Administrative Receptionist
Chula Vista,CA
Summary
Ambitious and dedicated worker with 6+ years experience employee/customer relations and service. Demonstrated success in leading and collaborating with a team in a faced paced and high-pressure environment. Often needing to adapt, think on one’s feet, meet deadlines and troubleshoot any situations that arise while displaying excellent communication skills and following proper procedures.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Receptionist
Southcoast Welding And Manufacturing
Chula Vista, California
08.2021 - 01.2022
- Utilized HRMS and HRIS software to access and upload employee information and documents as well as manage employee attendance
- Provided clerical support to company employees by copying, faxing and filing documents.
- Drafted professional memos, flyers and letters to support business objectives and growth.
- Managed a multi-line phone system, recording employee absences and directing individuals to desired personnel
- Worked closely with HR to assist with multiple tasks and audits that had time-sensitive deadlines.
Customer Service Specialist
Home Depot
Chula Vista, United States
10.2020 - 08.2021
- Answered customer questions (via phone or in person), setting expectations, facilitating will call pick-ups and utilizing firm and persuasive communication to resolve any issues that arise
- Demonstrate a high level of customer orientation by acting as a liaison between customers, Kitchen Designers, installers, vendors, and third-party agents
- Followed through on all customer order management including but not limited to special order, installs, and website orders
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Service Manager
Chipotle
Chula Vista, California
07.2016 - 10.2020
- Aided in developing a model store and succeeding in becoming a restauranteur
- Oversaw training while creating new practices and methods that would enhance learning and time management
- Took on interviewing, employee performance reviews and staff scheduling responsibilities as needed
- Conducted daily audits to optimize restaurant performance and ensure employee and food safety procedures were being met in compliance to OSHA and Ecosure standards
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Took daily inventory and placed food orders in accordance to production levels
Education
Certificate - Computer Information Systems
California Institute of Arts And Technology
04.2021 - 02.2022
Skills
Customer/Client relations
Staff Management
Time management
Documentation and reporting
Budgeting and Cost Control
Critical Thinking
Excellent Communication
Technical Support
Microsoft Office
Timeline
Administrative Receptionist
Southcoast Welding And Manufacturing
08.2021 - 01.2022
Certificate - Computer Information Systems
California Institute of Arts And Technology
04.2021 - 02.2022
Customer Service Specialist
Home Depot
10.2020 - 08.2021
Service Manager
Chipotle
07.2016 - 10.2020