Sara Johnson
Youngsville,NC
Summary
Positive and detail-focused individual with strong aptitude for organization and data management, ready to excel in administrative support roles. Familiar with data, office procedures and document processing, bringing proficiency in MS Office and database management. Committed to leveraging these skills to enhance operational efficiency and support organizational goals.
Overview
10
10
years of professional experience
Work History
Processing Assistant
Disability Determination Services
08.2022 - Current
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
- Managed large volumes of incoming information, accurately categorizing and routing documents for further action within specified timeframes.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks.
- Optimized document review processes, enabling faster approvals while maintaining high-quality standards.
- Streamlined data entry tasks for faster turnaround times and increased productivity.
- Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Worked to resolve any issues with the cases to ensure claimant ( Customer) got taken care of as quickly as possible to get cases started by examiners.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
- Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
- Assisted team members in meeting deadlines, ensuring timely completion of all projects.
- Facilitated smooth communications between departments involved in project processing, resulting in reduced delays and improved outcomes.
- Maintained confidentiality of claimant records and personal information.
- Made copies, faxed, and scanned information as needed
- Worked independently daily on tasks given.
- Kept workspace cleaned and organized as well as desk top to properly analyze materials.
- Made professional and responsible decisions daily.
- Reduced errors in document processing with thorough quality checks and attention to detail.
- Completed inventory for mail room and office; while also providing assistance in dispensing inventory for employees when needed as well.
- Assisted in FECS Que, Closure documents, and other special projects and duties as asked.
- Filed Federal case folders and also distributed them to the proper unit boxes for Examiners to receive the correct cases they asked for in a timely manner.
- Used Microsoft 365 products as regular tools including but not limited to: Excel, Powerpoint, Word, Teams, Skype, One Drive, and Outlook.
- Was a substitute receptionist as needed and answered calls with different levels of difficulty. I was also responsible for routing the claimant to the right place to get the help they needed.
Mail Processing Clerk
Disability Determination Services
09.2021 - 08.2022
- Followed established procedures for handling sensitive materials.
- Recorded outgoing mail and packages for proper tracking.
- Sorted incoming mail by Unit number and County.
- Assisted coworkers with sorting tasks during peak times.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Run inserting Machine and keep a log of errors.
- Communicate with Supervisors about errors.
- Run mail in Pitney Bowes mail running machine to apply postage metering.
- Create detailed reports at the end of each day to highlight important information to share with Supervisors and fellow staff.
- Multitask and switch tasks as needed.
- Provide written and verbal communication with a variety of people from varying backgrounds. I created the idea for the "communication report" which provided ways for all shifts and management to communicate clearly with one another about issues with the printers and postage machine, number of completed mail orders, issues with the folding machine, and other information. The report in which was a success and still used today is a great way for everyone to stay in the loop and have no misunderstandings.
- Troubleshoot printers and all mail printing/inserting machinery to insure they are at full working capacity and inform the right individuals if they are not.
- Efficiently run inserter and all machinery throughout the day to get as much mail out and tasks complete within the 8-hour day. -
- Stayed later as needed.
- Worked on the FECS Que on many occasions to assist the team in keeping the numbers low within the system when build up occurred.
- Use DCPS to look up and reprint damaged documents that were damaged badly by machine jams, errors, or printer errors.
- When errors occur with the machine and documents get repositioned, I match the correct case ID numbers up to make sure the correct pages are there to complete the mailing, so all pages get sent out correctly and on time.
Machine Operator
East West Manufacturing
02.2021 - 09.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Quickly shut down equipment in emergency situations following protocols.
- Operated and controlled Stripping/ Cutting, Connecting, and Tinning equipment. ( Gamma 255)
Machine Operator
CES Mail Communications
02.2021 - 09.2021
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Monitored machines during operation to detect signs of malfunction and adjusted machines to eliminate problems.
- Maintained open communication with supervisors and coworkers regarding all mail inserter jobs, potential delays, needed repairs, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings and equipment for each new mail insert job.
- Followed guidelines on mail folding and conducted product quality checks, to guarantee consistent product output that met or exceeded customer expectations.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Suggested specific ideas for process, productivity and safety improvements.
- Completed inventory, placed orders for materials, and equipment with vendors.
- Make Copies of forms and records
- Fax postage usage to Pitney Bowes for tracking.
- Keep records of production as well as Scan in daily production reports at the end of the week.
Associate
Aldi
06.2018 - 01.2020
- Analyzed customer feedback to identify areas for service improvement.
- Provided quality customer service to customers looking for assistance in finding or needing information on/ for products
- Established strong relationships with coworkers and management by keeping effective communication across departments and teams.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Deescalated situations where a customer or employee was upset, by simply staying calm under pressure and finding solutions to issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed multiple customer questions simultaneously, ensuring quality customer service.
- Cashiered often; while also maintaining a efficient speed that was often recognized and enhanced customer experience.
- Stocked shelves in a timely manner and safely used the proper equipment to move inventory.
- Kept track of cash register and counted my drawer quickly and properly. I responsibly handled cash.
- Was required to complete many tasks by multitasking and prioritizing duties.
- Make copies of inventory sheets to properly keep track of the number of products we have available in the store to send to corporate office.
- Used attention to detail to catch imperfections in products and catch dates that were close to being discard dates or past discard dates.
- Used organizational skills to improve and even set up shelves and improve their aesthetic.
Front Desk Receptionist/Office Administrator
European Wax Center
11.2015 - 06.2018
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered incoming calls and both telephone and in person questions about services, packages, and prices with a non-bias and pleasant demeanor.
- Scheduled, coordinated and confirmed appointments and canceled them when asked. I also sent appointment reminders and updated client records; this maintained efficiency.
- Collected payments and sent payment reminders on outstanding accounts.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and billing forms for more efficient office workflow.
- Resolved customer issues quickly. I kept complete composure while handling escalating situations and deescalating them myself by being cooperative and kind.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Took inventory and filled up wax technicians rooms with proper equipment needed to make the day more efficient for them without being asked to.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointment
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Addressed employee concerns promptly, delivering appropriate solutions.
- Scheduled and organized daily operational tasks to optimize team performance.
- Enhanced workflow with systematic task prioritization.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for employee meetings. Used Powerpoint often for this.
- Using multitasking skills was essential in creating an efficient and quality experience for customers and employees daily.
- Filed records and made copies of reports and other information for management and employees.
- Worked overtime when asked and stayed till late to ensure all duties were complete and of upmost quality.
- Balanced books and handled the billing responsibilities before lock up to provide an accurate number for the next days beginning of day starting income balance.
- Maintained employees schedules daily to assist in creating an ease of pressure on the employees; doing this gave them the time to do other tasks and create an efficient and happy work environment.
- Used excel to track employee efficiency weekly to promote employee improvement.
Maid
Two Maids & A Mop Of Raleigh
03.2015 - 11.2015
- Cleaned, scrubbed, and organized various rooms, including bedrooms, bathrooms, and kitchens.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments, homes, and common areas.
- Supported a welcoming atmosphere within clients homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards. Even receiving awards and good reviews for this performance quality.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Was promoted to Maid/ Trainer after two months. I trained new staff members on company policies, procedures, and best practices to ensure consistent quality customer service.
- Performed regular inventory checks, ensuring adequate supplies were available for all daily duties.
- Typed up customer package forms and made certain to check for errors before sending them out to send to employees.
- Ensured payments to maids went through and that we received payments from customers.
- Proofread each customer package to check what jobs need to be performed and perform them to their specified needs and expectations.
- Keep work-space organized to ensure safety and maintain cleanliness.
- Answered phones and assisted customers in finding the right service package, confirmed appointments, and handled concerns and questions.
- Worked directly with customers of different backgrounds and cultures.
Education
No Degree - English
William Peace University
Raleigh, NCHigh School Diploma -
Knightdale High School
Knightdale, NC05-2012
Skills
- Deadline oriented
- Document processing
- File management
- Confidentiality handling
- Data entry
- Document validation
- Time management
- Employee relations
- Verbal and written communication
- Professionalism
- Multitasking Abilities
- Organization and prioritization
- Reliability
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
Timeline
Processing Assistant
Disability Determination Services
08.2022 - Current
Mail Processing Clerk
Disability Determination Services
09.2021 - 08.2022
Machine Operator
East West Manufacturing
02.2021 - 09.2021
Machine Operator
CES Mail Communications
02.2021 - 09.2021
Associate
Aldi
06.2018 - 01.2020
Front Desk Receptionist/Office Administrator
European Wax Center
11.2015 - 06.2018
Maid
Two Maids & A Mop Of Raleigh
03.2015 - 11.2015
No Degree - English
William Peace University
High School Diploma -
Knightdale High School
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