Summary
Overview
Work History
Education
Skills
Timeline
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Holly Bloom

Long Beach,CA

Summary

Proven track record of excellence, demonstrated by achieving top funder of the year award twice at American Advisors Group. Skilled in CRM software and building rapport, I excel in transforming customer interactions into lasting relationships. Expert in consultative sales, I consistently exceed sales targets by leveraging critical thinking and active listening to meet diverse client needs.

Overview

19
19
years of professional experience

Work History

Driver

Uber Technologies Inc.
05.2017 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Provided exceptional customer service, addressing concerns and providing positive experiences.
  • Maintained a 5 star rating from customers.

Care Giver/Personal Assistant

ALS Patient
02.2016 - 06.2022
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare professionals well-informed.
  • Provided safe mobility support to help patient move around personal and public spaces.

Sr. Loan Officer

American Advisors Group
02.2011 - 08.2016
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
  • Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
  • Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Explained very technical financial information to applicants in easy to understand language.
  • Achieved top funder of the year award, twice.

Sales Consultant

Medcom Inc.
09.2009 - 02.2011
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Sales Consultant

Circle Audi/Porsche/Volkswagen
11.2005 - 08.2008


  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.

Education

No Degree - Sociology

Los Angeles Pierce College
Woodland Hills, CA

Skills

  • Active Listening
  • Building rapport
  • Customer Education
  • Critical Thinking
  • Call center experience
  • Professional telephone demeanor
  • Consultative Sales
  • CRM Software proficiency
  • Follow-up skills
  • Documentation
  • Microsoft Office Suite

Timeline

Driver

Uber Technologies Inc.
05.2017 - Current

Care Giver/Personal Assistant

ALS Patient
02.2016 - 06.2022

Sr. Loan Officer

American Advisors Group
02.2011 - 08.2016

Sales Consultant

Medcom Inc.
09.2009 - 02.2011

Sales Consultant

Circle Audi/Porsche/Volkswagen
11.2005 - 08.2008

No Degree - Sociology

Los Angeles Pierce College

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Holly Bloom