Volunteer with a local church for the Media & Camera for streaming
Gloria A. Nebarez
Omaha,Nebraska
Summary
Experienced Network Technical Coordinator with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Design, implement, and supporting hardware network infrastructure by planning and deployment of LAN and WAN networks.
Overview
21
21
years of professional experience
Work History
Network Administrator Coordinator
Mercy Housing
Denver, CO
10.2015 - Current
- Working experience in Wi-Fi network architecture design, implementations, and troubleshooting
- Lead the Service Desk Network support for national internet outages
- Tier 3 support for the Service Desk
- Over Six years of professional Information Technology experience installing, maintaining, and/or modifying network operating systems to include hardware 12U & 9U network rack, Cisco MS120 series switch’s, Cisco firewalls, (Z3, MX64, MX67), and Cisco Access Wireless Access points, (MR36, MR53 and MR56)
- Research network Cisco products, services, protocols for support of network development
- Strategic planning and design Low Voltage installation for New & Rehabilitation buildings through Mercy Housing Footprint
- Design cabling and setup for Mercy Housing offices and properties with building developers
- Monitor Mercy Housings network, system, and our information technology infrastructure by using software monitor tools, (SolarWinds and Meraki dashboard)
- Oversee and manage every aspect of the purchasing of equipment, materials, and products related to Information Technology for Mercy Housing
- Interact with key stakeholders in identifying business needs
- Manage the preparation, implementation, and execution of procurement order processes.
Service Desk Technician I
Mercy Housing
Denver, CO
03.2015 - 10.2015
- Identify and troubleshoot user problems and concerns associated with all IT applications, hardware, and software updates
- Troubleshoot user problems related to network connectivity both in the office and remote locations such as Virtual Private Networks (VPN)
- Basic understanding of applications utilized by Mercy Housing
- Provided customer guidance and training on the use and functionality of various services and applications
- Create and or disable Active Directory accounts
- Create Training Documents for the IT Department
Level 3 Communications
Broomfield, CO
09.2014 - 03.2015
- Off Net - Access Planning (Contractor)
- Evaluated, analyzed current network designs, ports/routes consumption trends
- Ensured efficient equipment, augment costs from Vendor / Customer billing
- Data and Economic analysis skills
- Developed and maintain effective relationships with customers and vendors.
Xg1 Technical Support II
Comcast Cable
Denver, CO
06.2010 - 02.2014
- Responded to technical support questions by using strong problem-solving skills
- Conducted online training sessions to system end users
- Participated in troubleshooting different website browsers (IE, Firefox) or Operating Systems (Microsoft Windows - XP, 7)
- Designed a Network infrastructure and the implementation of training document with Windows Applications (Microsoft Word, PowerPoint, Excel)
- Trained over 35 new hires, by creating web contents over the Internet
- A team player with the ability to interact with multiple levels
- Assisted in providing weekly detailed project status to senior management in addition to imparting issues, scope changes, and progress of our department
DOJ Tech Support
Comcast Cable
08.2008 - 05.2010
- Provided key support for field techs with residential and business customers
- Eight years as an experienced cable technician
- Troubleshoot, investigate, and provide product education for residential customers
- Demonstrated advanced knowledge of the telecommunications field, including telephony, Switching transmission and HFC cable systems
- Ensured customer satisfaction by providing information on all available company products and by promoting a positive, professional image
ComTech III
Comcast Cable, Field Tech
07.2000 - 08.2008
- Understanding and identify RF signal source, from the feeder, tap, customer premises,
- Experienced cable technician (Aerial/underground plants)
- Internet Home Networking with the ability to repair network settings
- Resolved customer related service problems by performing repairs and/or preventive maintenance on the customer’s installation, by locating and replacing defective company-owned equipment and testing systems
Education
Westwood College
Associates of Occupational Studies - Information Technology – Network Security
Skills
Strategic planning
undefinedAccomplishments
- Collaborated with the Construction team and Developers with over 30 developments in Mercy Housing footprint, (290 Malosi, Casala, 95 Laguna, Open House at 55 Laguna, Villa da Vida, Pico Robertson, Baldwin Rose, and Tahanan to name a few.
Affiliations
- International Society of Female Professionals
- BICSI- Building Industry Consulting Service International
Interests
Volunteer with community services with in my company
Timeline
Network Administrator Coordinator
Mercy Housing
10.2015 - Current
Service Desk Technician I
Mercy Housing
03.2015 - 10.2015
Level 3 Communications
09.2014 - 03.2015
Xg1 Technical Support II
Comcast Cable
06.2010 - 02.2014
DOJ Tech Support
Comcast Cable
08.2008 - 05.2010
ComTech III
Comcast Cable, Field Tech
07.2000 - 08.2008
Westwood College
Associates of Occupational Studies - Information Technology – Network Security
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