Jorge Montante
Laredo,TX
Summary
Self-motivated, highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HEB Grocery Company
01.2021 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 30 pounds.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Cashier
HEB Grocery Company
09.2018 - 01.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Accurately processed customer payments using cash, credit cards, and checks.
- Ensured compliance with all company policies related to cash handling procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
Education
Bachelor of Arts - Economics
Texas A&M University
College Station, TX05.2023
Skills
- Conflict Resolution
- Teamwork
- Leadership Experience
- Communication skills
- Excel Functions
- Data Analysis
- STATA software proficiency
Projects
Economic Data Analysis (EMCT 463) Term Research Project: The Impact of Advanced Education on Earnings, Compiled data from the General Social Survey and used various Excel functions as well as regression analysis within STATA to determine the relationship of higher education on one's yearly income.
Involvement & Community Service
HEB Feast of Sharing (Laredo, TX) - Volunteer Helper (2017-2019)
- Greeted and welcomed guests, assisted guests by arranging seating, and provided assistance as needed throughout the event.
- Involved in setting up and dismantling event equipment, arranging seating, and managing traffic flow within the venue.
- Helped with food preparation, served meals to guests, and managed food distribution stations.
- Assisted with cleaning tables, clearing trash, and ensuring the venue was left in good condition.
- Worked collaboratively with other volunteers, event staff, and community partners to ensure the smooth operation of the event and the satisfaction of all attendees.
The Big Event at Texas A&M University (College Station) - Job Site Leader (2022-2023)
- Monitored job site performance to ensure that tasks were completed according to predetermined timelines.
- Demonstrated strong leadership skills by managing a team of 5 people, providing guidance and direction as needed.
- Used problem-solving techniques to identify issues within the job site and developed solutions for improvement.
- Collaborated with clients to ensure their expectations were met or exceeded with regard to project timelines.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HEB Grocery Company
01.2021 - 03.2024
Cashier
HEB Grocery Company
09.2018 - 01.2021
Bachelor of Arts - Economics
Texas A&M University
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