Lorraine Diaz
Stone Mountain,Georgia
Summary
Competent Accounts Receivable Specialist bringing 10+ years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
14
14
years of professional experience
Work History
Repossession Agent
Crescent Bank & Trust
12.2016 - 02.2020
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Reduced recovery time with diligent research and effective communication between team members.
Collections Account Manager
USA Discounters
09.2012 - 11.2016
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
Collections Agent
Gold Key Resorts & Professional Hospitality Resources
04.2008 - 09.2012
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Multi-Line BranchManager
Express Check Advance
07.2006 - 03.2008
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
No Degree - LossPrevention
ECPI University
Virginia Beach, VA06.1975
Skills
- Skip Tracing
- Background Checks
- Asset Recovery
- Debt Collection
- Investigative Research
- Debt Repayment Negotiation
- Vehicle Inspection
Timeline
Repossession Agent
Crescent Bank & Trust
12.2016 - 02.2020
Collections Account Manager
USA Discounters
09.2012 - 11.2016
Collections Agent
Gold Key Resorts & Professional Hospitality Resources
04.2008 - 09.2012
Multi-Line BranchManager
Express Check Advance
07.2006 - 03.2008
No Degree - LossPrevention
ECPI University
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