BETHANY LECAIRE
Kettle Falls,WA
Summary
A current Service Specialist II who is ready to learn and grow within Delta Dental of Washington. In my two years of assisting providers and members with dental benefits and claims, I feel that I have gained the ability to multi-task and prioritize my workload. I am ready to utilize my skill sets that I have mastered on the Customer Service team. These skills would enable me to assist with meeting established performance standards.
Overview
3
3
years of professional experience
Work History
Service Specialist I,II
Delta Dental of Washington
02.2020 - Current
- Analyze problems and provide information/solutions to customer questions
- Coordinate with various departments within company to ensure customer requests and questions are handled appropriately and promptly
- Perform research on unclear items
- Successfully complete required basic training and perform basic job functions
- Develop and maintain positive customer relations while thoroughly documenting inquiry outcomes
Chairside Dental Assistant
Healthy Expressions Dental
Colville, Washington
02.2019 - 02.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Associate of Applied Science - Dental Assisting
Spokane Community College
Spokane, WA2017
High School Diploma -
Jenkins Senior High School
Chewelah, WA2013
Skills
- Team Player
- Proficient in DoD and KMS Lighthouse
- Understanding Policies and Claims
- Positive Attitude
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Time Management
REFERENCES
- Karin Pierce
Operations Supervisor, Delta Dental of WA
- Kriss LeCaire
Senior Operations Supervisor – Training and Development, Delta Dental of WA
- Patti Robison
Office Manager, Health Expressions Dental
Timeline
Service Specialist I,II
Delta Dental of Washington
02.2020 - Current
Chairside Dental Assistant
Healthy Expressions Dental
02.2019 - 02.2020
Associate of Applied Science - Dental Assisting
Spokane Community College
High School Diploma -
Jenkins Senior High School
Similar Profiles
Sidney JamesSidney James
Sr. It Portfolio Manager at Delta Dental Of WashingtonSr. It Portfolio Manager at Delta Dental Of Washington
Amanda YagerAmanda Yager
Corporate Communications Coordinator at Delta Dental of WashingtonCorporate Communications Coordinator at Delta Dental of Washington
Polly WeberPolly Weber
Customer Service Representative at Delta Dental of MissouriCustomer Service Representative at Delta Dental of Missouri