Job Search Status
Open to workDesired start date: Immediately
Open To Work
Babette Perez
Patient Coordinator and Administrative Specialist
Fayetteville,NC
Work Preference
Summary
Detail-oriented administrative professional with experience in scheduling, data entry, patient coordination, and records management in remote and healthcare environments. Proven ability to maintain 98%+ data accuracy and improve workflow efficiency by 25% through strong organization and documentation practices. Skilled in CRM systems, Microsoft Office, and Google Workspace, with the ability to manage multiple priorities and support high-volume operations. Bilingual in English and Spanish, seeking a remote role in administrative support, data entry, coordination, or training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator and Administrative Specialist
Latch Breastfeeding & Postpartum Wellness Center
Fayetteville, NC
07.2025 - Current
- Manage provider schedules, coordinate patient appointments, and maintain calendar workflows using IntakeQ and Google Workspace to ensure efficient daily operations.
- Serve as a primary point of contact for patients by managing inquiries, scheduling needs, and follow-up communication to ensure a seamless patient experience.
- Coordinate patient intake by ensuring completion of required forms and collection of insurance information prior to appointments while maintaining HIPAA compliance.
- Coordinate donor activities for the WakeMed Mother’s Milk Bank program by managing donor intake, reviewing health documentation, labeling and tracking donated milk, maintaining accurate records, scheduling pickups, and submitting monthly reports.
- Process medical record requests and securely transmit documentation to external clinics using SRFax while maintaining data accuracy and confidentiality.
Patient Advocate
Care Centrix
Remote
06.2023 - 07.2025
- Verified 200+ patient intake records weekly via Salesforce and insurance portals, ensuring 98% eligibility accuracy.
- Improved discharge documentation by organizing and tracking patient records in Excel and SharePoint, enabling timely follow-ups and increasing team processing speed by 25%.
- Coordinated patient care by scheduling appointments and managing prescription and durable medical equipment (DME) orders, serving as a liaison between patients and providers to ensure orders were processed correctly and services were delivered without delays.
- Delivered clear and effective communication with patients and care teams, reducing post-discharge errors by 15% and supporting overall care coordination.
- Managed a high volume of inbound and outbound calls while documenting and tracking up to 50+ patient cases daily, ensuring accuracy, efficiency, and timely case updates.
COVID-19 Case Investigator
Medical Edge Recruitment
Remote
08.2020 - 03.2023
- Investigated 2,200+ COVID-19 cases over a span of 3 years with 99.9% accuracy in EHR platforms.
- Developed and refined case handling workflows, reducing documentation errors by 25% and improving data accuracy and consistency across case records.
- Mentored and trained 10+ new hires on data entry procedures, system navigation, and confidentiality protocols, strengthening team performance and adherence to compliance standards.
- Connected patients to state and community resources, including financial assistance and meal programs, providing clear guidance and support to address individual needs.
- Conducted high-volume outbound calls to complete case interviews in English and Spanish, recording case details in real time with accuracy and efficiency.
Waitress
Smokey Bones Bar & Fire Grill
Fayetteville, NC
11.2019 - 10.2020
- Provided prompt, high-quality service to 20+ guests per shift, maintaining accurate order entry and strong attention to detail.
- Trained and onboarded 5+ new team members on POS systems, service procedures, and workflow processes, supporting team performance and consistency.
- Coordinated team workflow and shift operations, improving efficiency and increasing table turnover by 30% through effective communication and task management.
Certified Nursing Assistant
Maxim Healthcare Services Inc
Fayetteville, NC
01.2018 - 02.2020
- Supported multiple patients daily with ADLs and mobility care, ensuring 100% patient safety and dignity.
- Documented health status and care tasks in EHR with 99% error-free entries.
- Maintained daily data logs for nutrition, hygiene, and therapy in compliance with HIPAA.
Call Center Customer Service Representative
Sykes Enterprises Inc
Fayetteville, NC
07.2019 - 11.2019
- Managed 30–40 inbound calls daily in a high-volume environment, maintaining composure under pressure while consistently exceeding call resolution KPIs by 20%.
- Resolved billing and tech issues with a 95% first-contact resolution rate.
- Completed real-time documentation of client interactions in CRM systems while managing continuous inbound calls, ensuring fast, accurate, and detailed recordkeeping.
Certified Nursing Assistant
Walker's Home Care
Fayetteville, NC
07.2017 - 08.2018
- Provided one-on-one overnight care for a pediatric patient, monitoring behavior, health status, and adherence to individualized care plans.
- Maintained detailed and accurate documentation of care activities, medication administration, and patient progress in compliance with healthcare and HIPAA standards.
- Educated and supported family members on care routines and equipment use, promoting consistency in treatment and improving patient outcomes..
Education
Associate in General Education -
Fayetteville Technical Community College
Fayetteville, North Carolina05-2023
Skills
- Appointment Scheduling & Calendar Management
- Patient Coordination & Intake Processing
- Data Entry & Data Accuracy (40 WPM)
- Records Management & Medical Documentation
- CRM & Administrative Systems (Salesforce, Zendesk, IntakeQ, SharePoint)
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace (Gmail, Calendar, Docs)
- Email & Inbox Management
- Medical Records Processing & Fax Systems (SRFax)
- HIPAA Compliance & Patient Confidentiality
- Workflow Coordination & Task Prioritization
- Bilingual: Fluent in English & Spanish
Certification
Registered Behavior Technician (RBT) 40-Hour Training Certificate
Fayetteville Technical Community College — Fayetteville, North Carolina
May 2025
Healthcare Document Specialist Certification
Fayetteville Technical Community College — Fayetteville, North Carolina
June 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator and Administrative Specialist
Latch Breastfeeding & Postpartum Wellness Center
07.2025 - Current
Patient Advocate
Care Centrix
06.2023 - 07.2025
COVID-19 Case Investigator
Medical Edge Recruitment
08.2020 - 03.2023
Waitress
Smokey Bones Bar & Fire Grill
11.2019 - 10.2020
Call Center Customer Service Representative
Sykes Enterprises Inc
07.2019 - 11.2019
Certified Nursing Assistant
Maxim Healthcare Services Inc
01.2018 - 02.2020
Certified Nursing Assistant
Walker's Home Care
07.2017 - 08.2018
Associate in General Education -
Fayetteville Technical Community College