Babiana Grant
Pleasant Hill,USA
Summary
Detail-oriented administrative professional with experience providing customer service and administrative support in fast-paced environments. Highly organized with the ability to manage multiple priorities, maintain accurate records, draft professional correspondence, and collaborate effectively with cross-functional teams while consistently meeting deadlines.
Overview
5
5
years of professional experience
Work History
Office Administrator
PRCO
Lafayette, California
09.2024 - Current
- Served as the first point of contact for incoming customer calls, gathering detailed information and documenting comprehensive case notes for internal team review and follow-up.
- Drafted and finalized routine correspondence, notices, and customer communications, ensuring all documentation met organizational standards and deadlines.
- Processed physical check payments and applied electronic payments to partner accounts, including ACH transactions and account adjustments, ensuring records were accurate and accounts were properly updated.
- Investigated and resolved account discrepancies, including overpayments and short pays, by coordinating corrections with partners through phone and email communication.
- Worked independently to complete administrative tasks while consistently meeting strict deadlines and supporting multiple internal teams.
Senior Customer Service Representative
California Check Cashing Stores
Concord, California
01.2022 - 09.2024
- Processed and verified diverse financial transactions, including loan issuances, check cashing, and deposits, strictly adhering to compliance and company policies.
- Facilitated debt collection on delinquent accounts by negotiating payment arrangements, documenting agreements, and updating account databases to improve recovery rates.
- Coached new team members on operational workflows, cash-handling procedures, and vault management, enhancing team accuracy and adherence to quality standards.
- Safeguarded highly confidential client information and sensitive financial records, ensuring 100% compliance with privacy and security standards.
- Identified opportunities to improve billing and collections processes by implementing best practices that increased efficiency and accuracy.
Front Desk Receptionist
Extremes
San Jose, California
10.2021 - 01.2022
- Provided front desk support by greeting visitors, answering inquiries, and directing guests to appropriate departments while maintaining a professional and welcoming environment.
- Assisted with planning and organizing company meetings and events by coordinating schedules, preparing materials, and supporting event logistics.
- Maintained accurate filing systems and organized electronic and physical records, ensuring documentation was up to date, secure, and easily accessible.
- Maintained office organization and efficiency by managing supplies, supporting vendor coordination, and assisting with general facilities and administrative tasks as assigned.
Education
Associate of Science - Computer Science
Diablo Valley College
Pleasant Hill, CASkills
- Software Systems (Microsoft Word,, Excel,QuickBooks)
- Accounts Receivable/Payable
- Cross-Functional Communication
- Compliance adherence
- Adaptability in tasks
- Office administration
Timeline
Office Administrator
PRCO
09.2024 - Current
Senior Customer Service Representative
California Check Cashing Stores
01.2022 - 09.2024
Front Desk Receptionist
Extremes
10.2021 - 01.2022
Associate of Science - Computer Science
Diablo Valley College