Elizabeth Maddy
Dumfries,VA
Summary
- Implemented cost-saving strategies to enhance operational efficiency.
- Facilitated community engagement through active volunteer initiatives.
- Generated innovative concepts to enhance project outcomes.
- Drove revenue growth initiatives to enhance company profitability.
- Implemented cost-saving strategies that resulted in significant savings for the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Host
The Continent DC
1110 Vermont Ave, NW Washington DC
02.2024 - 11.2025
- Ensured exceptional customer service to enhance dining experience in high-volume environment.
- Coordinated efforts with kitchen staff to ensure efficient and timely food preparation and delivery.
- Utilized comprehensive knowledge of menu offerings and daily specials to elevate guest service experience.
- Developed and delivered comprehensive training programs to ensure adherence to service standards and operational protocols.
- Developed and implemented initiatives aimed at enhancing guest satisfaction by prioritizing attentive service and gathering valuable feedback.
- Executed cash register management to maintain transaction accuracy and facilitate seamless end-of-shift financial reconciliations.
- Managed simultaneous table service to enhance customer satisfaction and maintain high service standards.
- Facilitated timely service of food and beverages to enhance customer satisfaction.
- Utilized POS system to streamline order placement, ensure accurate billing, and facilitate complimentary item handling for enhanced customer service.
- Coordinated with team members during high-traffic periods to ensure exceptional guest service.
- Nurtured connections with repeat customers to support retention efforts.
- Managed opening and closing responsibilities to facilitate seamless transitions in dining service operations.
- Addressed customer needs promptly to foster positive experiences and enhance satisfaction levels.
- Managed maintenance of a tidy and orderly dining environment to promote a positive dining experience.
- Managed table bussing and resetting operations to ensure a tidy and welcoming environment for guests.
- Facilitated attentive service in high-volume situations to enhance guest experience and maintain operational efficiency.
- Managed customer inquiries and complaints to uphold positive relationships and enhance satisfaction.
- Developed and delivered training sessions for new employees to ensure adherence to restaurant standards and best practices.
- Managed cash transactions to maintain balanced daily financial records and support operational integrity.
- Provided assistance to colleagues during high-demand periods to enhance overall productivity.
- Implemented and monitored health and safety protocols to safeguard customer and staff well-being.
- Leveraged in-depth understanding of menu offerings and promotions to drive sales growth via effective upselling strategies.
- Drove sales performance, enhanced customer satisfaction, and ensured order accuracy to support organizational objectives.
- Enhanced dining efficiency by strategically overseeing reservations and seating logistics.
Ambassador
CLEAR (DCA)
Arlington, VA
07.2020 - 11.2024
- Assisted travelers with itinerary planning and travel arrangements. Supported members in accessing resources and services. Provided guidance on travel-related inquiries.
- Thrived in dynamic, fast-paced environments, adapting quickly to changing priorities.
- Monitored and maintained lane conditions to ensure optimal performance.
- Cultivated relationships with potential customers to drive sales opportunities.
- Executed detailed instruction-taking processes to ensure clarity and accuracy.
- Demonstrated effective communication skills to facilitate collaboration and understanding.
- Facilitated ongoing training initiatives to enhance team skills and knowledge.
- Executed validation of airline documentation to ensure compliance with industry standards.
- Oversaw member check-in and check-out processes to ensure smooth operations.
- Collaborated with TSA to enhance security protocols.
- Facilitated onboarding processes for new members to enhance community engagement.
- Executed airport operations training programs to enhance team proficiency.
Server/Bartender
P.F. Chang's China Bistro
Woodbridge, VA
01.2020 - 09.2021
- Managed guest relations to ensure exceptional service and satisfaction.
- Assisted in presenting menus to customers. Recommended food and beverage options based on preferences. Supported team in enhancing customer dining experiences.
- Processed customer orders with attention to detail and accuracy.
- Executed order delivery and beverage pickup operations efficiently.
- Executed removal of items to maintain cleanliness and organization.
- Greeted guests on phone to provide assistance with inquiries. Offered detailed information regarding services and amenities. Facilitated smooth communication between guests and staff.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated collaborative efforts among team members to achieve project goals.
- Processed guest payments efficiently and accurately.
Administrative Assistant/Receptionist
Select Society Innovations
Woodbridge, VA
07.2017 - 04.2019
- Coordinated and prioritized various office responsibilities to maintain a well-organized environment.
- Achieved seamless scheduling for clients and applicants, resulting in improved service delivery. Enhanced client satisfaction through effective management of inquiries and bookings. Streamlined booking processes, contributing to increased operational efficiency.
- Achieved high levels of client satisfaction by effectively managing communication through calls and follow-ups. Strengthened client relationships by providing timely updates and support. Enhanced applicant engagement through proactive outreach and follow-up initiatives.
- Achieved high client satisfaction by effectively guiding applicants through complex processes. Enhanced applicant readiness by providing tailored support and resources. Improved application outcomes through proactive client engagement.
- Achieved improved file organization, resulting in faster information retrieval. Enhanced data analysis capabilities through proficient use of Microsoft Excel, leading to informed decision-making. Contributed to team success by providing Excel support that increased project efficiency.
- Oversaw strategic planning and execution of leadership development programs to empower team members.
Server/Host
Westminister at Lake Ridge
Lake Ridge, VA
11.2016 - 05.2017
- Evaluated customer needs and recommended tailored products and services to optimize shopping experience.
- Streamlined transaction workflows using POS systems, guaranteeing precision and fostering positive customer experiences.
- Executed strategic organization of merchandise displays, fostering an aesthetically pleasing retail environment.
- Coordinated efforts with colleagues to meet sales objectives and elevate service standards.
- Implemented training initiatives focused on product knowledge and customer service protocols to promote team development and operational efficiency.
- Optimized inventory management protocols, resulting in reduced discrepancies and improved efficiency in stock replenishment.
Dental Assistant/Receptionist
Midtown Dental Care
Manhattan, NY
11.2013 - 03.2016
- Organized and arranged patient rooms to ensure a welcoming environment.
- Assisted patients with check-in procedures to facilitate smooth entry into healthcare facilities. Provided support in verifying patient information and scheduling appointments. Maintained a welcoming environment for all patients upon arrival.
- Delivered comprehensive diagnostic information to support decision-making processes.
- Executed sterilization and delivery of medical instruments to ensure operational readiness.
- Oversaw management of dental emergencies to ensure timely patient care.
- Facilitated education on aftercare procedures and oral hygiene practices.
- Ensured cleanliness and safety standards in workplace environment.
- Scheduled appointments to facilitate timely meetings. Distributed appointment reminders to enhance attendance rates.
Education
Associate - Nursing
St Paul's School of Nursing-Staten Island
Staten Island, NY05.2018
High school diploma - undefined
Potomac High School
Dumfries, VA06.2014
Skills
- Optimized office management processes to boost productivity and efficiency
- Assisted in managing customer service operations to support team performance and boost client satisfaction Aided in developing strategies to meet customer needs and enhance service efficiency Guided staff on effective practices for customer engagement and support
- Assisted in managing guest service operations to maintain high hospitality standards Supported staff training initiatives to enhance service delivery and guest interaction Facilitated feedback collection to improve guest experiences and resolve issues promptly
- Orchestrated patient interactions and appointment management to optimize healthcare delivery
- Assisted customers with product inquiries and sales transactions Supported team members in achieving sales goals through effective communication Maintained organized records of customer interactions and sales activities
Certification
- First Aid Certification
- CPR Certification
Timeline
Server/Host
The Continent DC
02.2024 - 11.2025
Ambassador
CLEAR (DCA)
07.2020 - 11.2024
Server/Bartender
P.F. Chang's China Bistro
01.2020 - 09.2021
Administrative Assistant/Receptionist
Select Society Innovations
07.2017 - 04.2019
Server/Host
Westminister at Lake Ridge
11.2016 - 05.2017
Dental Assistant/Receptionist
Midtown Dental Care
11.2013 - 03.2016
Associate - Nursing
St Paul's School of Nursing-Staten Island
High school diploma - undefined
Potomac High School