Babita Matiyal
Sacramento,CA
Summary
Results-driven dispatcher with proven skills in customer service and efficient routing. Known for quick decision-making and stress tolerance, ensuring timely delivery and enhanced operational workflows.
Detail-oriented dispatcher with extensive experience in coordinating dispatch operations. Skilled in problem-solving and time management, successfully implementing process improvements that enhance workflow and reduce response times in high-pressure environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Dispatcher
DC XPRESS
Sacramento, CA
06.2020 - Current
- Coordinated daily dispatch operations, ensuring timely delivery and efficient routing of vehicles.
- Monitored real-time traffic conditions, adjusting routes to optimize efficiency and minimize delays.
- Communicated effectively with drivers, providing instructions and addressing concerns as they arose.
- Implemented process improvements to enhance workflow and reduce response times in dispatch operations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatch staff on operational procedures and use of dispatch software systems.
- Collaborated with team members to develop strategies for handling peak volume periods effectively.
- Maintained accurate records of deliveries, vehicle status, and driver performance for reporting purposes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Education
Bachelor of Science - Commerce
University of Delhi
New Delhi, India08.2011
Skills
- Customer service
- Data entry
- Decision-making
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Route planning
- Schedule coordination
- Route navigation
- Routing orders
- Work order management
- Incident reporting
- Team collaboration
- Verbal and written communication
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Dispatcher
DC XPRESS
06.2020 - Current
Bachelor of Science - Commerce
University of Delhi