Badia Lewis
South Lyon,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Western Wayne Family Health Center
Inkster, MI
01.2019 - 01.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Medical Assistant
Beaumont Hospital
Canton, MI
03.2018 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
No Degree - Medical Assistance
UEI College
Houston, TX02-2016
High School Diploma -
North Western High School
Detroit, MI06-1992
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Information documentation
- Office administration
- Medical billing
- Call handling
- Check-in management
Timeline
Front Desk Medical Receptionist
Western Wayne Family Health Center
01.2019 - 01.2023
Medical Assistant
Beaumont Hospital
03.2018 - 03.2019
No Degree - Medical Assistance
UEI College
High School Diploma -
North Western High School