Badreya Ali
Richmond,VA
Summary
Detail-oriented professional with a Chemistry academic background and experience in customer service and office management. Highly adaptable, quick to learn, and motivated to transition into child services, bringing strong organizational skills, clear communication, and a genuine commitment to supporting children and families.
Overview
8
8
years of professional experience
Work History
Office Manager
MM&Q Medical
Richmond, VA
06.2023 - 06.2025
- Oversaw daily operations for a busy medical practice, ensuring high-quality patient experiences, and HIPAA compliance.
- Managed cross-functional communication between dispatch, providers, and patients, optimizing workflows.
- Trained and onboarded new team members, improving team efficiency by 25%.
- Used scheduling software and CRMs to streamline appointment and dispatch management.
Pharmacy Technician
CVS Pharmacy
Richmond, VA
10.2019 - 05.2023
- Delivered exceptional customer support, assisting over 100 customers daily in a high-volume pharmacy setting.
- Supported digital prescription tools and COVID-19 systems during rapid operations scaling.
- Mentored new hires on customer service best practices, operational workflows, and compliance protocols.
- Resolved customer concerns quickly and professionally, leading to high satisfaction ratings.
- Utilized pharmacy systems and inventory platforms to track metrics and improve efficiencies.
Student Manager
Virginia Commonwealth University, VCU
Richmond, VA
03.2017 - 05.2020
- Coordinated daily operations by planning and delegating tasks to facility managers and front desk assistants, ensuring smooth facility management and excellent customer service.
- Managed scheduling and collaborated closely with university employees, including security, maintenance, and janitorial staff, to maintain a safe and well-functioning environment.
- Served as the primary point of contact for diverse customers, including student organizations, university staff, and community members, resolving inquiries and facilitating events such as voting.
- Organized and executed annual training programs for student managers, enhancing team performance and operational consistency.
Education
Chemistry
Virginia Commonwealth University
Richmond, VA05-2023
Skills
Customer experience strategy
Support operations and process optimization
Team training and development
CRM and ticketing systems (Zendesk, Intercom, HubSpot)
Cross-functional collaboration
Data-driven decision making
Languages
Arabic
Native or Bilingual
Timeline
Office Manager
MM&Q Medical
06.2023 - 06.2025
Pharmacy Technician
CVS Pharmacy
10.2019 - 05.2023
Student Manager
Virginia Commonwealth University, VCU
03.2017 - 05.2020
Chemistry
Virginia Commonwealth University