Daniel Oakley
Henderson,NV
Summary
Talent Acquisition and operations professional with 15+ years of experience in recruiting, hiring, and team leadership across corporate, retail, and government environments. Proven ability to build talent pipelines, improve hiring strategies, and develop high-performing teams. Experienced in high-volume recruiting, inclusive hiring initiatives, and delivering exceptional candidate and customer experiences in fast-paced organizations.
Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Specialist
Clark County Marriage License Bureau
Las Vegas, NV
04.2025 - Current
- Manage confidential records and documentation while ensuring regulatory compliance and accuracy.
- Process marriage license applications while delivering exceptional public-facing customer service.
- Generate reports and maintain databases to improve record accessibility and operational efficiency.
- Coordinate administrative workflows, schedules, and internal documentation processes.
- Support operational improvements that reduce client wait times and enhance service experience.
- Managed appointment scheduling for applicants, optimizing workflow to reduce wait times and improve service efficiency.
- Conducted training sessions for new staff on office procedures and software systems, enhancing team performance.
- Reviewed and verified application submissions for completeness, maintaining high standards of data integrity and accuracy.
- Assisted clients in completing forms, providing guidance on required information and procedures.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
Corporate Recruiter
Zappos Family of Companies
Las Vegas, NV
04.2024 - 12.2024
- Led full-cycle recruiting for corporate roles across multiple departments.
- Built diverse candidate pipelines through strategic sourcing and outreach.
- Partnered with hiring managers to align recruiting strategies with business goals.
- Delivered strong candidate experiences aligned with Zappos’ culture and core values.
- Supported inclusive hiring initiatives to strengthen workforce diversity.
- Led recruitment initiatives to attract top talent across diverse roles.
- Developed and implemented streamlined hiring processes to enhance candidate experience.
- Collaborated with hiring managers to identify staffing needs and define role requirements.
- Utilized applicant tracking systems to manage candidate pipelines efficiently.
- Built strong relationships with external partners to expand talent sourcing channels.
- Negotiated offers with selected candidates, balancing both company budget constraints and individual salary expectations for mutually beneficial agreements.
- Worked closely with HR team to ensure smooth transition for new hires during onboarding process, including benefits enrollment and orientation sessions.
- Organized career fairs and university partnerships to connect directly with potential candidates from diverse backgrounds and skill sets.
High Volume Recruiter
Zappos Family of Companies
Las Vegas, NV
06.2021 - 04.2024
- Managed high-volume recruiting pipelines supporting large-scale hiring initiatives.
- Leveraged social media recruiting and digital sourcing strategies to identify qualified candidates.
- Conducted candidate screening, interviews, and hiring recommendations.
- Built and maintained long-term talent pipelines to support business growth.
- Collaborated with leadership to refine recruitment strategies and improve hiring outcomes.
- Developed and implemented innovative strategies to enhance candidate experience.
- Collaborated with hiring managers to define role requirements and expectations.
- Utilized ATS systems to streamline applicant tracking and improve hiring efficiency.
- Conducted in-depth interviews and assessments to identify ideal candidates.
Social Media Specialist
Zappos Family of Companies
Las Vegas, NV
07.2017 - 05.2021
- Developed social media engagement strategies for customer communication channels.
- Created written and visual content that increased customer engagement across platforms.
- Trained and mentored team members on digital communication best practices.
- Maintained strong response metrics while improving customer satisfaction.
- Analyzed engagement data to optimize messaging and team performance.
- Developed and executed social media strategies to enhance brand presence across multiple platforms.
- Analyzed engagement metrics to optimize content performance and audience targeting.
- Collaborated with cross-functional teams to create cohesive marketing campaigns aligned with company goals.
- Managed social media accounts, ensuring timely responses to customer inquiries and comments.
Customer Service Representative
Zappos Family of Companies
Las Vegas, NV
04.2015 - 07.2017
- Delivered high-quality customer support via phone, chat, and digital channels.
- Resolved complex customer issues while maintaining strong brand loyalty.
- Contributed to internal culture initiatives and team engagement programs.
- Streamlined issue resolution processes to improve customer experience outcomes.
- Collaborated with team members to streamline processes, improving response times for customer issues.
- Implemented feedback mechanisms, driving continuous improvement in service delivery and customer engagement.
Recreation Assistant
City of Henderson
Henderson, NV
02.2015 - 06.2015
- Supported community recreation programs and public events.
- Assisted with program coordination, event logistics, and participant support.
- Helped ensure safe and effective operations of sports activities and community programs.
- Assisted in organizing events, ensuring smooth operations and participant satisfaction.
Store Manager
Champs Sports
Olympia, WA
11.2008 - 11.2014
- Led store operations in a high-volume retail environment while driving strong sales performance and customer satisfaction.
- Recruited, hired, trained, and developed employees, building a high-performing team and strengthening internal talent pipelines.
- Managed scheduling, payroll, inventory, and operational planning to optimize store productivity.
- Coached employees on sales strategies, customer engagement, and performance improvement.
- Fostered a positive team culture focused on accountability, service excellence, and professional growth.
Education
High School Diploma -
Seaside High School
Seaside, CA05-2006
Skills
- Talent Acquisition
- High-Volume Recruiting
- Strategic Sourcing
- Diversity & Inclusion Recruiting
- Candidate Experience
- Team Leadership & Development
- Employer Branding
- Social Media Recruiting
- Customer Experience Strategy
- Stakeholder Collaboration
- Microsoft Office
- Vendor relations management
Certification
- Certified Diversity and Inclusion Recruiter — AIRS (ADP)
- Certified Social & New Media Recruiter — AIRS (ADP)
Timeline
Office Specialist
Clark County Marriage License Bureau
04.2025 - Current
Corporate Recruiter
Zappos Family of Companies
04.2024 - 12.2024
High Volume Recruiter
Zappos Family of Companies
06.2021 - 04.2024
Social Media Specialist
Zappos Family of Companies
07.2017 - 05.2021
Customer Service Representative
Zappos Family of Companies
04.2015 - 07.2017
Recreation Assistant
City of Henderson
02.2015 - 06.2015
Store Manager
Champs Sports
11.2008 - 11.2014
High School Diploma -
Seaside High School