Bafo Joseph
New York,NY
Summary
Results-driven membership and hospitality operations professional with experience managing member accounts, logistics, customer experience, and billing operations. Proven ability to build strong teams and foster a positive workplace culture. Dedicated to delivering exceptional member service building communities and driving operational excellence.
Overview
6
6
years of professional experience
Work History
Soho Works Coordinator
Soho House & Co
New York, New York
08.2022 - Current
- Coordinated logistics and scheduling for internal meetings and external events to ensure seamless execution.
- Directed departmental operations by managing task schedules and assigning responsibilities to ensure smooth workflow.
- Contributed to the creation of operational procedures that increased service efficiency.
- Facilitated issue resolution through effective communication between departments, improving collaboration.
Floor & Events Manager
Champers Restaurant
New York, New York
05.2022 - 07.2022
- Managed event logistics, including setup and catering coordination.
- Facilitated vendor contract negotiations, securing favorable terms for services and equipment rentals.
- Ensured attendee support during all event phases, enhancing overall satisfaction.
- Collaborated with culinary staff to design menus that met client needs and preferences.
- Engaged actively in industry events to broaden expertise and connections.
Front Office Receptionist
Soho House & Co
New York, New York
02.2020 - 05.2022
- Coordinated phone communications by answering calls, transferring requests, and accurately documenting messages.
- Provided professional responses to customer inquiries, ensuring clarity in information delivered.
- Streamlined administrative functions through efficient data entry and organized document management.
- Ensured accurate payment processing to maintain financial integrity.
Skills
- Leadership and team building
- Customer service excellence
- Venue management
- Facility coordination
- Project management
- Financial processing
- Scheduling coordination
- Effective communication
- Interpersonal relations
Languages
Arabic
Professional
Timeline
Soho Works Coordinator
Soho House & Co
08.2022 - Current
Floor & Events Manager
Champers Restaurant
05.2022 - 07.2022
Front Office Receptionist
Soho House & Co
02.2020 - 05.2022