BAHA REBAI
Phoenix,AZ
Summary
Motivated customer service professional skilled in problem-solving and adept at managing high-pressure situations. Experienced in addressing diverse service needs and collaborating effectively in fast-paced environments, with a proven track record in healthcare, personalized products, and B2B industries.
Overview
7
7
years of professional experience
Work History
Centralized Support Specialist
One Medical
02.2024 - 09.2024
- Managing high-volume inbound phone calls and inquiries from patients and their caregivers, addressing needs related to insurance, appointments, and other healthcare services.
- Collaborating with providers and operations team members to prioritize and complete urgent tasks, ensuring timely resolution of patient issues.
- Utilizing the C-I-CARE framework to ensure positive patient interactions and effective communication.
- Applying problem-solving skills and The One Medical Performance System (Chirp, Dr First, etc.) to communicate with patients and collaborate with the care team.
- Triaging urgent cases to the nursing team and effectively communicating with the care team through Slack, ensuring prompt and appropriate patient care.
Phones and Escalations UK/IE
Goldstar
05.2022 - 07.2023
- Addressed customer inquiries via phone and email, by providing comprehensive information about products and services.
- Effectively resolved customers complaints, demonstrating strong problem-solving skills and maintaining a positive customer experience.
- Collaborated seamlessly with the sales team to make sure customers have a smooth transaction between customer service and sales processes.
- Processed and reviewed customers' orders.
- Worked with production and factory teams to prioritize urgent orders and get real-time order status.
- Investigated customers' orders and provided order statuses and tracking details.
Customer Service Agent UK/IE
National Pen (Pens.com)
08.2020 - 05.2022
- Answered customer calls, emails, and resolved complaints with care.
- Managed the U.K National Pen Trust Pilot account by addressing and solving customer complaints and converting negative customer reviews to 5-star reviews
- Collaborated daily with the team and management to minimize task backlogs.
Production Operator
TERIAK Pharmaceutical Laboratory
06.2019 - 12.2019
- Drug Powder Mixing, Pill Formation, Coloring Process, Quality Control, Equipment Maintenance, Documentation
Clean Room Technician
Sartorius
01.2018 - 05.2019
- Prepared paperwork and equipment for supplies.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Assembled and inspected medical supplies.
- Followed procedures with fine detail to ensure quality products.
Stockroom and Sales Associate
ZARA
04.2017 - 12.2017
- Organized Zara products and stock.
- Replenished the shop floor with products.
- Delivered high-quality customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Supported the cash desk and delivery teams.
Education
High School
Skills
- Effective problem-solving skills
- Self-motivated
- B 2 B Experience
- Organizational Skills
- Expert in personalized products
- Team player with strong communication skills
- Uses a high-level of detail when resolving issues
- Customer Service
- Verbal Communication
- Solutions oriented in challenging situations
- In-depth knowledge with Oracle, Matrix, Symbee, Nice Systems, Okta, SalesForce and Microsoft Office
Languages
English
Native or Bilingual
French
Limited Working
Arabic
Native or Bilingual
Timeline
Centralized Support Specialist
One Medical
02.2024 - 09.2024
Phones and Escalations UK/IE
Goldstar
05.2022 - 07.2023
Customer Service Agent UK/IE
National Pen (Pens.com)
08.2020 - 05.2022
Production Operator
TERIAK Pharmaceutical Laboratory
06.2019 - 12.2019
Clean Room Technician
Sartorius
01.2018 - 05.2019
Stockroom and Sales Associate
ZARA
04.2017 - 12.2017
High School
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