Overview

Work History

Education

Skills

Languages

Timeline

BAHJA HIRSI

EDEN PRAIRIE,Minnesota

Overview

1

1

year of professional experience

Work History

Gate Agent

Unifi

02.2022 - 08.2023

Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
Assisted customers with ticketing and baggage check-in requirements.
Managed passenger check-in by verifying customers' travel documentation.
Tagged and transferred baggage from scales to designated conveyor belt.
Disbursed and recorded appropriate gate passes.
Monitored gate areas and addressed security situations with management.
Operated electronic security control systems and emergency response systems during patrols.
Frequently reviewed security cameras and reported security breaches to management.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Education

Associate of Arts - Communication Studies

Normandale Community College

Minneapolis, MN

05.2025

Skills

Communications Strategies
Product Availability
Social Perceptiveness
Customer Support
Federal Guidelines
Critical Thinking
Team Meetings
Active Listening
Client Satisfaction
Systems Analysis
Privacy Protocols

Learning Strategies
Customer Needs Assessments
Hotel Accommodations
Telephone Reservations
Emergency Procedures
Emergency Situations
Professional Development
Operational Improvements
Client Service
Equipment Safety

Languages

Arabic

English

Swahili

somali

Full Professional

Timeline

Gate Agent

Unifi

02.2022 - 08.2023

Associate of Arts - Communication Studies

Normandale Community College