BAHJA HIRSI
EDEN PRAIRIE,Minnesota
Overview
1
1
year of professional experience
Work History
Gate Agent
Unifi
02.2022 - 08.2023
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Disbursed and recorded appropriate gate passes.
- Monitored gate areas and addressed security situations with management.
- Operated electronic security control systems and emergency response systems during patrols.
- Frequently reviewed security cameras and reported security breaches to management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Education
Associate of Arts - Communication Studies
Normandale Community College
Minneapolis, MN05.2025
Skills
- Communications Strategies
- Product Availability
- Social Perceptiveness
- Customer Support
- Federal Guidelines
- Critical Thinking
- Team Meetings
- Active Listening
- Client Satisfaction
- Systems Analysis
- Privacy Protocols
- Learning Strategies
- Customer Needs Assessments
- Hotel Accommodations
- Telephone Reservations
- Emergency Procedures
- Emergency Situations
- Professional Development
- Operational Improvements
- Client Service
- Equipment Safety
Languages
Arabic
English
Swahili
somali
Full Professional
Timeline
Gate Agent
Unifi
02.2022 - 08.2023
Associate of Arts - Communication Studies
Normandale Community College