Successful in the aviation field with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
7
7
years of professional experience
Work History
Gate Agent
Delta Air Lines, Inc
Miami, FL
12.2023 - Current
Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Reservation Agent
American Airlines
Miami, FL
02.2022 - 11.2023
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Flight Attendant
Allegiant Travel Company
Fort Lauderdale, FL
09.2021 - 01.2022
Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
Operates on Airbus 319/320 series Aircraft and Boeing 737-8 max series.
Flight Attendant
iAero Airways
Miami, FL
11.2019 - 01.2022
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
Operates on Boeing 737's
Flight Attendant
PSA Airlines
Vandalia, OH
09.2017 - 03.2018
Provide inflight services and safety demonstrations for a regional airline who is a (wholly owned subsidiary of American Airlines)