Autumn Galloway
Fort Worth,TX
Summary
I work well in a fast paced environment and have a lot experience with customer service, I am great with people and know how to handle situations when a customer is upset. I have worked as back and front of house in banquets and restaurant settings. I’m very detail oriented and want to make sure things get done the correct way. I have the overall experience and adaptability to be able to fit almost any role I am an extremely quick learner and tend to pick up task and skills very quickly.
Overview
2
2
years of professional experience
Work History
Gate Agent
G2 Secured Staff
Dallas, Texas
2024.04 - Current
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
- Verified identification of travelers before allowing them to board the plane.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Resolved customer complaints in an efficient manner while adhering to company policies.
Barback
Smb staffing llc
Irving, Texas
2023.12 - 2024.09
- Checked ID's before serving alcoholic beverages to patrons.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Responded to customer requests promptly and professionally.
Banquet Server
Smb staffing llc
Irving, TX
2023.12 - 2024.09
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Communicated with chefs regarding any special requests from guests.
- Set up stations for serving meals according to established guidelines.
Server
Sonic
Houston, Texas
2023.05 - 2023.08
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
Some College (No Degree) - Psychology
College of The Mainland
Texas City, TXSkills
- Passenger Assistance
- Customer Retention Strategies
- First Aid Training
- Disability assistance
- Security awareness
- Strong Work Ethic
- Documentation verification
- Issue Resolution
- Payment Processing
- Computer Reservation Software
- Documentation And Reporting
- Detail Oriented
- Adaptability and Flexibility
- Time management abilities
- Quick Thinking
- Multitasking Abilities
Timeline
Gate Agent
G2 Secured Staff
2024.04 - Current
Barback
Smb staffing llc
2023.12 - 2024.09
Banquet Server
Smb staffing llc
2023.12 - 2024.09
Server
Sonic
2023.05 - 2023.08
Some College (No Degree) - Psychology
College of The Mainland