Bahja Pettus
Montgomery,AL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Montgomery, AL
11.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Assistant Manager
Dollar Tree Stores
Montgomery, AL
08.2016 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Deposit Services Representative
Sykes
Montgomery, AL
07.2018 - 10.2020
- Improved overall efficiency by identifying areas for process improvement within the Deposit Services department.
- Enhanced customer satisfaction by providing efficient and accurate processing of deposit transactions.
- Educated customers on available banking products and services, increasing cross-selling opportunities.
- Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
- Handled sensitive customer information with discretion, adhering to privacy regulations and protecting client confidentiality.
- Maintained strict adherence to regulatory compliance guidelines, minimizing risk for the institution.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL12-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control
- Policy enforcement
Timeline
Shift Supervisor
Starbucks
11.2020 - Current
Deposit Services Representative
Sykes
07.2018 - 10.2020
Assistant Manager
Dollar Tree Stores
08.2016 - 09.2021
Bachelor of Science - Criminal Justice
American InterContinental University