Bahman Pourali
Mission Viejo,CA
Summary
Focused [Job Title] with [Number] years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
19
19
years of professional experience
Work History
Director of Operations
Taco Bell
Laguna Hills, CA
02.2003 - 06.2022
Over
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Provided documentation of processes to comply with regulations and company policies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Industrial Engineering
Montana State University - Bozeman
Bozeman, MT03.1985
Skills
- Hiring and Onboarding
- Finance and Accounting Oversight
- Performance Monitoring and Evaluation
- Focus and Follow-Through
- Financial Statement Review
Timeline
Director of Operations
Taco Bell
02.2003 - 06.2022
Bachelor of Science - Industrial Engineering
Montana State University - Bozeman
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