As i was working in the food industry and hospitality i’ve gained experiences as having people to come to a restaurant and have a great fine dining experiences and giving knowledge about different cuisiness through my customer service, maintaining upbeat positive work habits to improve workplace atmosphere, working efficiently to ensure sales improvement, having nurturing relationships with colleagues and customers.
Overview
16
16
years of professional experience
Work History
Restaurant Hostess
Blufish sushi and bistro
02.2021 - 02.2024
Greeted customers and escorted them to their tables.
Assigned seating arrangements based on customer preferences and restaurant policies.
Provided menus and answered questions about menu items and specials.
Taking phone orders and reservations using Toast, Toc and Open tables.
Training new servers, bartenders and hosts.
Preparing carry out order’s salads, soups, dressings and extra sauces and packaged them with well focused manner.
Resolving customer's complaints by communicating with staffs and managers.
Communicating with managers regarding customer feedback and satisfaction.
Participated in monthly deep cleaning of the stations, menus, refrigerators, sauce containers.
Socking up items, carry out bags, utensils etc.
Organized front desks, wiped computers and pads before and after shifts.
Restaurant Waitress
Tomo’s japanese streetfood
04.2022 - 12.2023
Greeted customers as they entered the restaurant and provided them with menus.
Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
Making sure all the special requests, gluten and allergy informations, additional ingredients are selected and typed in with additional cost added on.
Checking identification to ensure the minimum age of alcohol consumption when taking wine, beers and sake orders.
Advised guests on specials and menu items, including ingredients and preparation methods.
Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.
Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
Replenished beverages throughout dining experience, refilling glasses as needed or requested by customers.
Printing out receipts making sure all orders are correct, bringing them to customers, checking back to ensure cards and money put out on the check.
Collecting payments and returning bills in accuracy.
Filling up fridges with drinks, desserts and sakes.
Participating meetings introducing weekly specials, new menu items, tasting new dishes, giving feedbacks based on customer preferences and quality.
Helping to develop customer service, table set up.
Helping to store and organize to ensure food safety and sanitary regulations are met.
Restaurant Server
Peppercorns Kitchen
04.2019 - 04.2021
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials, and took drink orders.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Bussed and reset tables to keep dining room and work areas clean.
Stayed up-to-date on menu changes to help customers make food choices.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Wakaba sushi restaurant
02.2010 - 08.2012
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Upheld high standards of sanitation in accordance with health department regulations.
Provided exceptional service to high volume of daily customers.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Maintained friendly calm relationship in
family owned and operated restaurant.
Restaurant Server
Himitsu Sushi
02.2008 - 12.2009
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Served food and beverages promptly with focused attention to customer needs.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Processed orders and sent to kitchen employees for preparation.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Arts - Graphic Design
College of Lake County
Grayslake, IL
Bachelor of Science - Business Management
University of Humanities
07-2006
Skills
Accountability, hospitality, fast learning, teamwork, food and beverage safety, basset, increased sales by customer engagement