Bailee Kuczmarski
Ossorio Bakery & Cafe
Rockledge,FL
1
Certification
11
years of professional experience
Results-driven Shift Manager with proven success in customer service, cash handling, and multitasking. Recognized for resolving customer complaints effectively, ensuring satisfaction and repeat business.
Work History
Shift Manager
4 Years 4 Months- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Train and support employees to maintain company standards and quality customer service
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Handle cash, balance registers, and prepare deposits accuratelyely
- Maintain knowledge of health and safety requirements and ensure proper procedures are followed
- multitask effectively in a busy, customer facing environment
- Excelled in every store position and regularly backed up front-line staff.
Assistant Manager
7 Years 4 Months- Achieved leadership role by consistently delivering strong performance and exceptional customer service
- Assisted with daily business operations and supervised employees
- Problem solving and handled customer concerns professionally
- Managed cash transactions, register operations and daily financial responsibilities
- Employee scheduling and shift coordination
- Managed inventory and change orders
- Helped train employees and ensure company procedures were followed
- Worked efficiently in a fast-paced environment while managing multiple responsibilities
Education
High School Diploma
Licensed Phlebotomist
Skills
Customer service and communication
Problem solving
Scheduling
Light reception and administrative support
Cash handling and deposits
Inventory management
Staff training and leadership
Health and safety code knowledge
Multitasking in fast-paced environments
Certification
Phlebotomy Certification
Timeline
Shift Manager
Ossorio Bakery & Cafe
04.2022 - CurrentRead More
Assistant Manager
The Candy Maker, Pier Park
05.2015 - 09.2022Read More
NyWes
Licensed Phlebotomist
Read More
Wetumpka High School
High School Diploma
Read More