Bailee McGinnis
CNY Fertility Center
Venice,FL
10
years of professional experience
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Work History
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries and concerns through effective communication and problem-solving skills.
- Provided detailed information about fertility treatments and services to patients, enhancing their understanding and comfort.
- Coordinated appointment scheduling, ensuring optimal patient flow and minimizing wait times for services.
- Maintained accurate patient records in electronic health systems, ensuring compliance with privacy regulations.
Manager
1 Year 3 Months- Led change management initiatives to facilitate organizational transformation while maintaining employee morale and productivity.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Established risk mitigation strategies to protect operations against potential challenges or disruptions.
- Ensured compliance with industry regulations and legal requirements through implementation of policies and training for staff.
Banquet Manager
7 Years 1 Month- Addressed customer complaints promptly, salvaging relationships and creating repeat business opportunities.
- Trained new hires on company policies, procedures, and service standards, promoting a cohesive team environment.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Created comprehensive training programs for staff, enhancing service quality and efficiency.
Education
Business Management - Medical Billing & Coding
Skills
Operations Management
Patient coordination
Customer service
Active listening
Critical thinking
Personal Information
Title: Medical Billing & Coding
Timeline
Customer Service Representative
CNY Fertility Center
04.2024 - 05.2026Read More
Manager
Sage Biscuit
04.2022 - 07.2023Read More
Banquet Manager
O' Bricks
06.2016 - 07.2023Read More
DeVry University
Business Management from Medical Billing & Coding
Read More