BAILEE SHANKS
San Antonio,Texas
Summary
Seasoned Coach successful at helping players improve gameplay, agility and strength. Skilled at managing team roles and abilities while upholding safety and developing abilities. Bringing over 20 years of experience as a player and game leader.
Overview
8
8
years of professional experience
Work History
Director of Operations
Sugar Mama's Tasty Treats
San Antonio, TX
04.2022 - Current
- Established operational guidelines and identified opportunities for improvement.
- Forecast quarterly and yearly sales and developed marketing campaigns to ensure forecast success.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and maintained client relationships to grow business and improve account retention.
- Enhanced customer service and satisfaction through policy and procedural changes.
Insurance Specialist
USAA
San Antonio, TX
01.2024 - 02.2024
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Identified opportunities to upsell additional products or services when appropriate.
Substitute Teacher
North East Ind School District
San Antonio, TX
10.2022 - 02.2023
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Created classroom environment conducive to learning and appropriate to student maturity and interests
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Provided notes and reports on school day activities to primary teacher.
Fraud Operations Specialist
JPMorgan Chase
San Antonio, TX
08.2021 - 03.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Input information regarding fraud investigations into detailed reports for submission to clients
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Physician Liaison
Exclusive Healthcare Solutions
San Antonio, Texas
07.2020 - 08.2021
- Scheduled appointments and met with organizational decision makers, engaging each to develop referrals
- Participated in weekly meetings with Referral Coordinators to discuss ways to build referral base and identify ineffective techniques
- Developed public relations strategies to influence public opinion or promote ideas, products or services
- Utilized well-developed communication, active listening and persuasion talents when interacting with people.
Assistant Coach
University of Mary Hardin Baylor
Belton, TX
08.2018 - 07.2019
- Assisted coach in organizing practices at home and away
- Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies
- Analyzed strengths and weaknesses of opposing teams to develop game strategies
- Recruited student-athletes of highest caliber to elevate overall team performance.
College Athlete
Sam Houston State University Student Health Center
Huntsville, TX
07.2016 - 05.2017
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Discussed performance and areas of improvement with coaches, taking recommendations seriously and responding with respect.
- Improved strength, agility, stamina and technique by pursuing learning opportunities and working hard.
- Represented the team with professionalism in official appearances with sponsors and administrators.
- Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH03.2024
Skills
- Practice Planning and Management
- Decision Making
- Verbal and Written Communication
- Health and Wellness Understanding
- Extensive Sports Knowledge
- Experience in Leadership
- Training & Development
- Fitness Equipment Expertise
- Behavior Standards
Timeline
Insurance Specialist
USAA
01.2024 - 02.2024
Substitute Teacher
North East Ind School District
10.2022 - 02.2023
Director of Operations
Sugar Mama's Tasty Treats
04.2022 - Current
Fraud Operations Specialist
JPMorgan Chase
08.2021 - 03.2022
Physician Liaison
Exclusive Healthcare Solutions
07.2020 - 08.2021
Assistant Coach
University of Mary Hardin Baylor
08.2018 - 07.2019
College Athlete
Sam Houston State University Student Health Center
07.2016 - 05.2017
Bachelor of Arts - Communications
Southern New Hampshire University
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