Bailee Smith
New Hartford
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
MacClark Restaurants
05.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Exercised composure under pressure and in escalated customer service scenarios.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Science -
Rensselaer Polytechnic Institute
Troy, NY05.2026
Associate of Applied Science - Engineering
Mohawk Valley Community College
Utica, NY05.2023
High School Diploma -
New Hartford Senior High School
New Hartford06.2019
Skills
- Accurate Money Handling
- Problem-Solving Techniques
- Performance Motivation
- Staff Training and Onboarding
- Delegating Work
- Directing Team Members
- Managing Operations and Efficiency
- Handling Customer Complaints
Timeline
Shift Manager
MacClark Restaurants
05.2020 - Current
Bachelor of Science -
Rensselaer Polytechnic Institute
Associate of Applied Science - Engineering
Mohawk Valley Community College
High School Diploma -
New Hartford Senior High School
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