Bailee Weaver
Vancouver,WA
Summary
Motivated individual with strong communication and problem-solving abilities. Brings reliability, initiative, and a positive attitude to new challenges. Eager to contribute to team success and support organizational goals.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Bridgetown Veterinary Emergency and Referral
Portland, OR
07.2024 - Current
- Coordinated patient referrals between veterinary specialists and general practitioners for optimal care.
- Managed scheduling for consultations, ensuring efficient use of resources and timely service delivery.
- Assisted in maintaining accurate patient records through electronic health record (EHR) systems.
- Communicated effectively with clients regarding referral processes and follow-up appointments.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Customer Service Representative
Columbia River Veterinary Specialists
Vancouver, WA
01.2023 - 11.2023
- Assisted clients with inquiries regarding pet care and veterinary services.
- Coordinated appointment scheduling for clients, ensuring efficient workflow.
- Managed client communications via phone, email, and in-person to enhance satisfaction.
- Processed patient data and maintained accurate electronic records in system.
- Provided support during emergencies by triaging cases effectively and calming clients.
- Educated pet owners on preventative care, treatment options, and follow-up procedures.
- Trained new team members on customer service protocols and software usage.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
W.F.West High School
Chehalis, WASkills
- Pre-authorizations
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Data entry proficiency
- Appointment scheduling
- Record preparation
- Appointment reminders
- Outbound calls
- Customer service
- Critical thinking
- Active listening
- Data entry
Languages
English
Full Professional
Timeline
Referral Coordinator
Bridgetown Veterinary Emergency and Referral
07.2024 - Current
Customer Service Representative
Columbia River Veterinary Specialists
01.2023 - 11.2023
High School Diploma -
W.F.West High School