Summary
Overview
Work History
Education
Skills
Certification
References
Extra-Curriculars
Timeline
Generic

BAILEY BECKNER

Bryan,TX

Summary

Healthcare professional with proven background in patient advocacy and pre-operative guidance. Successfully assisted numerous patients through the surgical process by providing compassionate support and clear communication. Demonstrated proficiency in coordinating with surgical teams and managing patient expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Surgical Counselor

Texas Regional Eye Center
06.2024 - Current
  • Enhanced patient satisfaction by providing pre-operative education and addressing concerns regarding surgical procedures.
  • Increased patient comfort during consultations by creating a welcoming environment and establishing rapport with each individual.
  • Arranged pre-operative, surgery, and post-operative appointments for surgical patients.
  • Obtained signed consent forms for surgery.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Posted surgery and patient payments.
  • Marketing cataract packages to patients.

Front Office Coordinator/ PT Tech

Wellpoint Physical Therapy
01.2024 - 06.2024
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed calls effectively, addressing patient inquiries and resolving issues promptly.


Server/Retail Associate

Cracker Barrel
06.2018 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Master of Science - Healthcare Administration

Texas Tech University Health Sciences Center
Online
05.2025

Bachelor of Science - Kinesiology, Psychology

Texas A&M University
College Station, TX
12.2023

Diploma -

Weatherford High School
05.2020

Skills

  • Interpersonal Communication Skills
  • Leadership and Teamwork
  • Medical Terminology
  • Customer Service
  • Computer Expertise (Excel, Word, Medisoft, etc)
  • Insurance Verification

Certification

  • Patient Care Technician, 06/01/20
  • First Aid Certification, 08/01/20
  • CPR/Basic Life Support Certification, 08/01/20

References

  • Patrick St. Louis, Texas A&M University, pstlouis@tamu.edu, (979) 458-7066
  • Angie Fredericks, Cracker Barrel, (817) 889-3275
  • David Daughtery, Cracker Barrel, (817) 694-1969

Extra-Curriculars

Aggie Athletic Trainers' Association College Station

Aug 2020 — Dec 2023

I attended monthly meetings where we were able to speak with Athletic Trainers’ from all over the country. These professionals are well-educated and work in different fields of Athletic Training. This organization has broadened my scope of practice and has made me take major thought into what field I will choose in the future.

Through this organization, I have gotten to work with many teams at Texas A&M. These include Football, Softball, Soccer, Track and Field, Cross Country, Baseball, and Swim and Dive. While working with these sports I have learned many things, such as how certain machines work, the art of taping, tens unit therapy, band therapy, ultrasound, and so much more.

Supervised Observation/Training Hours: 104

Aggie Southern Darlings College Station Sep 2021 — Dec 2022

Aggie Southern Darlings is a well-known women’s organization at Texas A&M University. Through this organization I have learned service, sisterhood, and hospitality. We served our community by participating in events such as Adopt-A-Street, Big Event, and Campus clean up. With our philanthropy being Big Love Cancer Care, as Darlings, our job was to go around to local businesses and ask for donations. While doing this I was able to receive a generous donation from a company I personally talked to.

Timeline

Surgical Counselor

Texas Regional Eye Center
06.2024 - Current

Front Office Coordinator/ PT Tech

Wellpoint Physical Therapy
01.2024 - 06.2024

Server/Retail Associate

Cracker Barrel
06.2018 - 11.2023

Diploma -

Weatherford High School
  • Patient Care Technician, 06/01/20
  • First Aid Certification, 08/01/20
  • CPR/Basic Life Support Certification, 08/01/20

Master of Science - Healthcare Administration

Texas Tech University Health Sciences Center

Bachelor of Science - Kinesiology, Psychology

Texas A&M University
BAILEY BECKNER