Bailey Bouse
Texas City,TX
Summary
Dynamic and detail-oriented professional with extensive experience at HCA Houston Healthcare Clear Lake. Proven ability in customer service and patient data confidentiality, enhancing patient satisfaction through effective communication and collaboration. Skilled in training and coaching, consistently improving team performance and workflow efficiency in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Unit Secretary
HCA Houston Healthcare Clear Lake
Webster, TX
10.2019 - 04.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
Nursing Assistant
HCA Houston Healthcare Clear Lake
Webster, TX
08.2015 - 10.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Facilitated patient education on self-care practices, empowering individuals in their recovery process.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
HR Assistant
Budweiser
Austin, TX
06.2014 - 08.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Participated in recruitment and selection process for new hires.
- Conducted exit interviews with terminated employees.
Production Coordinator
Dsw Homes
Galveston, TX
05.2014 - 10.2014
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Liaised with production manager, suppliers and vendors to support production needs.
Education
Santa Fe Highschool
Santa Fe, TXCNA -
College of The Mainland
Texas City, TXSkills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Patient data confidentiality
- Conflict resolution techniques
- Detail-oriented approach
- Training and coaching
- Account management
- Payment collection
- Critical thinking
- Time management
- Collaboration and teamwork
- Problem-solving
- Clerical support
- Cash handling
Timeline
Unit Secretary
HCA Houston Healthcare Clear Lake
10.2019 - 04.2021
Nursing Assistant
HCA Houston Healthcare Clear Lake
08.2015 - 10.2019
HR Assistant
Budweiser
06.2014 - 08.2015
Production Coordinator
Dsw Homes
05.2014 - 10.2014
Santa Fe Highschool
CNA -
College of The Mainland