Dynamic small business owner with a proven track record in web development and digital marketing, enhancing client engagement and online visibility. Skilled in financial management and customer relations, I successfully executed strategies that increased brand awareness and fostered strong client relationships at Self Employed Web. Committed to delivering exceptional results through effective communication and innovative solutions.
Overview
7
7
years of professional experience
Work History
Owner
Self Employed Web
Indiana
09.2023 - Current
Developed and maintained responsive websites for diverse clients, enhancing user experience and engagement.
Executed digital marketing strategies, including SEO and social media campaigns, to increase online visibility.
Designed and implemented branding materials, ensuring consistency across all digital platforms.
Managed client communications, providing updates and addressing inquiries to foster strong relationships.
Conducted market research to identify trends and inform service offerings tailored to client needs.
Utilized analytics tools to track website performance, making data-driven adjustments for continuous improvement.
Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Food Delivery Driver
Sheetz Distribution Services
Claysburg
04.2022 - 09.2023
Delivered food orders efficiently, ensuring timely arrival at customer locations.
Operated delivery vehicle in compliance with safety regulations and company policies.
Communicated effectively with customers to confirm order details and address inquiries.
Utilized GPS technology for optimal route planning and navigation during deliveries.
Maintained accurate records of deliveries, ensuring compliance with company protocols.
Navigated routes using GPS technology to optimize delivery efficiency and reduce delays.
Assisted in loading and unloading deliveries, ensuring product safety during transit.
Adhered to health and safety standards while handling food items during deliveries.
Reported maintenance issues for delivery vehicles to ensure operational readiness and safety.
Enhanced customer satisfaction by delivering orders promptly and accurately.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Train Conductor
Norfolk Southern
Altoona, PA
03.2018 - 08.2021
Operated trains safely and efficiently, adhering to all regulatory standards and protocols.
Conducted pre-departure safety checks on locomotives and train cars to ensure operational readiness.
Coordinated with dispatchers to manage train schedules and respond to real-time changes in operations.
Communicated effectively with crew members and passengers, providing updates on journey progress and safety information.
Assisted in training new conductors on safety procedures, equipment usage, and customer service standards.
Monitored train performance, identifying issues and implementing corrective actions as necessary during trips.
Maintained accurate records of train movements, delays, and incidents for compliance and reporting purposes.
Collaborated with maintenance teams to address equipment malfunctions promptly, minimizing downtime during operations.
Communicated with train dispatchers to obtain and adjust directions.
Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
Cut, switched and supervised loading and unloading of railcars.