Bailey Brown
San Diego,CA
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
13
13
years of professional experience
Work History
Barista
Moe Coffee
San Diego, CA
10.2020 - Current
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Manager
Carolina Coffee and Crumbs
Hilton Head Island, SC
07.2018 - 07.2019
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
Barista Shift Supervisor
Caretta Coffee Company
Hilton Head, SC
10.2016 - 07.2018
- Ordered products from suppliers when inventory was low or out of stock.
- Assisted customers in selecting beverages based on their preferences.
- Resolved customer complaints in a polite and professional manner.
- Assisted management in developing training materials for new employees.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Scheduled staff shifts according to business needs.
Lead Barista
Java Joe's Cafe
Hilton Head, SC
10.2014 - 10.2016
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Barista Shift Supervisor
Common Grounds Coffee Shop
Beaufort, South Carolina
05.2011 - 10.2014
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Provided support during peak hours by running drinks or helping out on the register.
- Assisted in the development of new menu items, contributing to innovation and variety.
Education
Bachelor of Science - Sports And Health
American Public University System
Charles Town, WVSkills
- POS Systems
- Coffee expertise
- Espresso machine operation
- Opening and closing duties
- Safe Food Handling
- Friendly and outgoing
- Team Player
- Menu knowledge
- Active listener
- Solid problem solver
- Up-selling
- Time Management
- Team Leadership
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
Barista
Moe Coffee
10.2020 - Current
Manager
Carolina Coffee and Crumbs
07.2018 - 07.2019
Barista Shift Supervisor
Caretta Coffee Company
10.2016 - 07.2018
Lead Barista
Java Joe's Cafe
10.2014 - 10.2016
Barista Shift Supervisor
Common Grounds Coffee Shop
05.2011 - 10.2014
Bachelor of Science - Sports And Health
American Public University System
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