Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bailey Butterfield

Chicago

Summary

Personable and service-driven professional with extensive experience in managing sensitive client needs, coordinating complex schedules, and maintaining calm professionalism under pressure. Proven ability to handle high-volume environments with compassion, accuracy, and efficiency. Seeking a front desk agent or guest services role where communication, organization, and interpersonal skills are key.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Funeral Director and Embalmer

Smith-Corcoran Funeral Home
04.2023 - Current
  • Greet and assist families and guests with empathy and professionalism
  • Coordinate complex service arrangements including scheduling, transportation, and lodging
  • Handle time-sensitive requests, resolve concerns, and manage logistics with discretion
  • Ensure seamless operations during high-traffic events and services

Funeral Director and Embalmer

Riverwoods Funeral Chapel
04.2022 - 04.2023
  • Acted as primary point of contact for client families and service vendors
  • Maintained accurate records and processed all billing and payment documentation
  • Managed daily reporting and service logs to track case progress and service status

Funeral Director and Embalmer

Reuland & Turnbough Funeral Directors
02.2021 - 02.2022
  • Supervised and supported multiple office staff across three locations
  • Oversaw inventory, scheduling, and service-related administrative tasks
  • Trained staff in client service, scheduling software, and quality standards

Funeral Director and Embalmer

Gibbons Family Funeral Home
10.2017 - 02.2021
  • Handled all aspects of client services from initial calls to final arrangements
  • Assisted with service planning, family requests, and daily task coordination
  • Supported front-desk duties, including phone and in-person inquiries

Salon Manager and Stylist

Rock Candy Salon and Spa
01.2013 - 02.2017
  • Controlled inventory by tracking expenses, purchases, and shelf stock
  • Managed cash flow, business transactions, banking, and accounting processes
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community

Education

Associate of Applied Science - Mortuary Science

Worsham College of Mortuary Science
Wheeling, IL
03-2017

Illinois Licensed Cosmetologist - Cosmetology

Regency Beauty Institute
Rockford, IL
06-2009

Business Marketing

University of Illinois At Chicago
Chicago, IL
01-2008

Skills

  • Exceptional Written & Verbal Communication
  • High-Volume Client Interaction
  • Schedule Coordination & Problem Resolution
  • Strong Attention to Detail
  • POS & Payment Handling Experience
  • Calm and Professional Under Pressure

Certification

  • Illinois Licensed Funeral Director and Embalmer - 2018-Current
  • Illinois Licensed Cosmetologist - 2009-Current

Timeline

Funeral Director and Embalmer

Smith-Corcoran Funeral Home
04.2023 - Current

Funeral Director and Embalmer

Riverwoods Funeral Chapel
04.2022 - 04.2023

Funeral Director and Embalmer

Reuland & Turnbough Funeral Directors
02.2021 - 02.2022

Funeral Director and Embalmer

Gibbons Family Funeral Home
10.2017 - 02.2021

Salon Manager and Stylist

Rock Candy Salon and Spa
01.2013 - 02.2017

Associate of Applied Science - Mortuary Science

Worsham College of Mortuary Science

Illinois Licensed Cosmetologist - Cosmetology

Regency Beauty Institute

Business Marketing

University of Illinois At Chicago

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Bailey Butterfield