Bailey DiCristina
Middleburg,PA
Summary
Dynamic and dedicated professional with a strong background in customer service at BJ’s M St Tavern. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Recognized for multitasking and team collaboration, consistently exceeding performance goals while maintaining a warm and friendly demeanor. Reliable and adaptable, committed to delivering exceptional experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
BJ’s M St Tavern
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Sales Associate
Weis Markets Inc
12.2021 - 08.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Midd-West High School
Middleburg, PA05-2022
Bachelor of Science -
University of Pittsburgh
Pittsburgh, PAAssociate Degree In Nursing -
Pennsylvania College of Technology
Williamsport, PA05-2027
Skills
- Time management
- Team collaboration
- Customer service
- Effective communication
- Conflict resolution
- Strong work ethic
- Professional appearance
- Cleanliness standards
- Task prioritization
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
Certification
CPR (BLS)
Affiliations
- Volunteered with the Bridge Beyond Club at the University of Pittsburgh which provided support to local people experiencing homelessness.
- Volunteered at The Scratching Post Cat Cafe in Lewisburg Pennsylvania which provided rescue services and care for cats awaiting adoption.
Timeline
Server
BJ’s M St Tavern
05.2023 - Current
Sales Associate
Weis Markets Inc
12.2021 - 08.2022
Midd-West High School
Bachelor of Science -
University of Pittsburgh
Associate Degree In Nursing -
Pennsylvania College of Technology
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