Bailey Fallis
Austin,TX
Summary
Hospitality professional with experience providing exceptional customer service in fast paced environments. Known for staying organized, communicating effectively, and creating a positive experience for both guests and teammates. A dependable team player who adapts quickly, handles multiple responsibilities with ease, and takes pride in delivering attentive, high quality service.
Overview
8
8
years of professional experience
Work History
FOH Manager and Bartender
Vinaigrette
Austin, TX
09.2020 - Current
- Communicates well and uses strong interpersonal skills to establish positive relationships with guests and employees.
- Trains front of house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintains high standards of customer service during high volume work shifts and fast paced operations.
- Prepares alcoholic and non alcoholic beverages according to recipe standards.
- Managed day to day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and inventory management.
Receptionist
Viva Day Spa Inc.
Austin, TX
10.2020 - 11.2021
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by organizing documents and rearranging schedules.
Bartender
Parkside Projects
Austin, TX
09.2019 - 09.2020
- Developed creative drink specials to enhance customer experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Set up banquet spaces, served food and beverages to guests, and assisted with event breakdown and cleanup to ensure smooth event operations.
- Provided exceptional service to high volume of daily customers.
Bartender
Black Sheep Lodge
Austin, TX
08.2018 - 09.2019
- Advertised, marketed and recommended personalized drink options to guests to increase guest satisfaction.
- Thoughtfully upsold customers to boost sales.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Education
High School Diploma -
Grapevine High School
Grapevine, TX05-2013
Skills
- Adaptability & Flexibility
- Solution Driven
- Collaboration / Teamwork
- Conflict Resolution
- Organization and Prioritization
- Managing Operations and Efficiency
References
Vinaigrette - Lara Werner - Director Of Operations - 585-309-3095
Viva Day Spa - Hannah Richard - Spa Manager - 512-924-0912
Parkside Projects - Nicole Clark - Assistant General Manager - 970-426-8125
Timeline
Receptionist
Viva Day Spa Inc.
10.2020 - 11.2021
FOH Manager and Bartender
Vinaigrette
09.2020 - Current
Bartender
Parkside Projects
09.2019 - 09.2020
Bartender
Black Sheep Lodge
08.2018 - 09.2019
High School Diploma -
Grapevine High School