Bailey Flatland
Mondovi,WI
Summary
Reliable and hardworking student with customer service experience, strong communication skills, and a passion for helping people and animals.
Overview
1
1
year of professional experience
Work History
Receptionist/Assistant
Rock Falls Veterinary Care
Mondovi, WI
05.2025 - Current
- Greeted clients and their pets upon arrival at veterinary clinic.
- Scheduled appointments and managed the front desk calendar effectively.
- Answered phone calls and provided information about services offered.
- Assisted with patient check-in and check-out procedures promptly.
- Maintained cleanliness and organization of the reception area consistently.
- Processed payments and managed billing inquiries from clients efficiently.
- Handled client inquiries and resolved concerns in a professional manner.
- Responded to customer inquiries via phone or email promptly and courteously.
- Answered incoming calls and routed to appropriate personnel.
- Handled confidential information with discretion and professionalism.
- Greeted customers, delivery persons and official representatives.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Ensured efficient office operations by managing and replenishing supplies inventory.
- Scheduled appointments for clients and ensured accuracy of information.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Updated and recorded customer or client information to maintain accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with veterinary staff to ensure seamless communication and service delivery.
- Collaborated with team members to ensure efficient operations.
- Provided support during peak hours for optimal service flow.
Kennel Attendant
Your Dogs Gym
Eau Claire, Wisconsin
08.2025 - 01.2026
- Monitored dog behavior during playtime for safety and socialization.
- Assisted in feeding and administering medications to dogs as needed.
- Updated pet owners on dog's activities to enhance communication and build trust.
- Monitored animal health daily, promptly reporting changes or concerns to supervisor for timely interventions.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Followed safety protocols to ensure a secure environment for all animals.
- Followed safety protocols when handling large or aggressive animals.
- Delivered compassionate care to all animals, ensuring comfort and well-being in the facility.
- Cleaned and sanitized kennels to maintain a healthy environment for dogs.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Organized supplies and equipment for daily operations at the facility.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Completed day-to-day duties accurately and efficiently.
Education
Eau Claire Virtual
Eau Claire, WI06-2026
Skills
- Appointment scheduling
- Customer service
- Effective communication
- Time management
- Team collaboration
- Stress management
- Positive and professional
- Animal care
Affiliations
- FFA
Timeline
Kennel Attendant
Your Dogs Gym
08.2025 - 01.2026
Receptionist/Assistant
Rock Falls Veterinary Care
05.2025 - Current
Eau Claire Virtual