Summary
Overview
Work History
Education
Skills
Certification
Honors Activities
References
Volunteer Experience
Timeline
Generic

Bailey M Gilliam

Zanesville,Ohio

Summary

Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Lead Manager, General Manager

7Brew Coffee
08.2023 - Current
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Sandwich Artist

Subway
09.2022 - 12.2022
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Maintained clean and organized workspace, adhering to strict sanitation standards.
  • Increased speed of service through effective multitasking and time management skills.\

Hostess and Assistant Manager

Texas Roadhouse
08.2020 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours, reducing waits from 2 hours to 30 minutes.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Child Care Helper

N/A
10.2015 - 08.2022
  • Contributed to a nurturing atmosphere by consistently displaying warmth and empathy towards each child.
  • Developed strong bonds with each child, creating a sense of security within the childcare environment.
  • Provided support during toilet training process, helping young children develop self-sufficiency in personal hygiene practices.
  • Kept children between ages of 6 months and 9 years safe and secure with vigilant oversight.

Education

High School -

Zanesville High School
Zanesville, Ohio
05.2022

High School Diploma -

Mid-East CTC Buffalo
Senecaville, OH
05.2022

Some College (No Degree) - CCP Classes

Zane State College
Zanesville, OH

Some College (No Degree) - Zoology

Colorado State University
Fort Collins, CO

Skills

  • Operations management
  • Sales strategies
  • Attention to detail
  • Patience
  • Positive attitude
  • Organizational skills
  • Decision making
  • Critical thinking skills
  • Punctual and reliable

Certification

  • CareerSafe Time Management Certificate, 01/01/21
  • CareerSafe Teamwork Certificate, 01/01/21
  • Hill’s Pet Nutrition Certificates, 01/01/22
  • Nestle Purina Pet Care Nutrition Certificates, 01/01/22
  • OSHA 10-Hour Agriculture Certified, 01/01/22
  • Pet First Aid and CPR Certificate, 01/01/22
  • Veterinary Assisting Certificate, 01/01/22
  • Grooming Assistant Certificate, 01/01/22

Honors Activities

  • Principal’s List
  • Honor Roll
  • FFA Vice President- 2021-2022
  • Director’s List
  • Midwest Veterinary Conference - 2022
  • Student of the Month
  • Drug Free Clubs of America
  • Outstanding Leadership for S.T.A.R.S

References

  • Mrs. Lana Kelly, RVT/Program Instructor, Mid-East Career and Technology Centers, 57090 Vocational Road, Senecaville, Ohio, 43780, (740) 685-2516 x 1516
  • Daniel VanGlider, Employer, Texas Roadhouse, 635 Zane Street, Zanesville, Ohio, 43701, (740) 562-6551
  • Amber Hofer, Employer, 7Brew Coffee, 3121 Maple Ave, Zanesville, Ohio, 43701, (740) 319-8887

Volunteer Experience

  • Guernsey County Dog Shelter
  • Muskingum County Animal Shelter
  • Donations for Food Bank
  • Defenders of Wildlife Conservation Species Adoptions
  • Ohio Farm Bureau Federation
  • The Toledo Zoo (Reptile House)
  • Muskingum County K-9 Adoption Center

Timeline

Shift Lead Manager, General Manager

7Brew Coffee
08.2023 - Current

Sandwich Artist

Subway
09.2022 - 12.2022

Hostess and Assistant Manager

Texas Roadhouse
08.2020 - 08.2022

Child Care Helper

N/A
10.2015 - 08.2022

High School -

Zanesville High School

High School Diploma -

Mid-East CTC Buffalo

Some College (No Degree) - CCP Classes

Zane State College

Some College (No Degree) - Zoology

Colorado State University

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Bailey M Gilliam