Bailey Hansen
Buckley,WA
Summary
Operations and administrative professional with progressive leadership experience in fast-paced service environments. Currently serving as Assistant Manager with a strong background in team coordination, scheduling management, and operational organization. Known for strong communication, problem-solving, and the ability to streamline processes while delivering excellent client experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Athenix Advanced Plastic Surgery & Aesthetic Centers
Bellevue, WA
07.2025 - Current
- Facilitated efficient clinic operations to enhance patient flow and uphold high-quality care standards through effective staff coordination.
- Supervised patient interactions at the front desk, coordinating check-in/out and scheduling to ensure seamless service.
- Directed procurement and inventory control of office supplies to ensure cost-effective operations.
- Coordinated with management and marketing teams to design and execute impactful on-site events and outreach initiatives.
- Led and engaged in daily morning discussions to evaluate goals, coordinate team efforts, and promote accountability and effective communication throughout the center.
Surgical Coordinator
Athenix Advanced Plastic Surgery & Aesthetic Centers
Bellevue, WA
07.2024 - 10.2025
- Coordinated patient interactions, emphasizing clear communication and strict adherence to pre-operative protocols.
- Streamlined surgeon calendar management to ensure alignment with monthly operational objectives.
- Facilitated patient communication as primary contact post-booking, delivering clear guidance and pre-operative instructions.
- Monitored surgical production metrics and communicated targets to the team for enhanced goal alignment.
- Engaged with providers and staff to ensure effective filling of surgical slots, promoting operational efficiency and schedule optimization.
Patient Office Coordinator
Athenix Advanced Plastic Surgery & Aesthetic Centers
Bellevue, WA
08.2022 - 07.2024
- Greeted and checked in patients, ensuring a welcoming and professional front desk experience.
- Coordinated scheduling of consultations, follow-ups, and surgical appointments to streamline patient management.
- Answered multi-line phones and responded to patient inquiries regarding services, appointments, and pre/post op instructions.
- Oversaw payment processing and maintained detailed financial records to facilitate accurate service tracking.
- Enhanced patient care by collaborating with clinical staff to promote timely and efficient transitions.
Barista Manager
Gourmet Latte
Issaquah, WA
06.2020 - 02.2023
- Managed daily operations with a focus on enhancing customer satisfaction and maintaining high product standards.
- Led training, coaching, and scheduling of barista team to optimize workflow efficiency.
- Managed inventory control, ordering supplies to minimize waste and reduce costs.
- Handled cash management, including daily cash reconciliation and deposit preparation.
- Implemented promotional activities to boost sales and increase customer engagement.
Education
Courses in Business Administration And Management
Purdue Global University
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Goal setting
- Sales growth
- Policy enforcement
- Sales reporting
Technical Skills
- SalesForce CRM
- Nextech
- AestheticsPro
- Microsoft Office
- Google Workspace
- TouchMD
- RXPhoto
Timeline
Assistant Manager
Athenix Advanced Plastic Surgery & Aesthetic Centers
07.2025 - Current
Surgical Coordinator
Athenix Advanced Plastic Surgery & Aesthetic Centers
07.2024 - 10.2025
Patient Office Coordinator
Athenix Advanced Plastic Surgery & Aesthetic Centers
08.2022 - 07.2024
Barista Manager
Gourmet Latte
06.2020 - 02.2023
Courses in Business Administration And Management
Purdue Global University