Bailey Harbuck
Lakeland,FL
Summary
Dedicated Pre-Veterinary student with hands on experience in animal care and grooming, currently pursuing a career as a veterinarian. Experienced in providing compassionate animal care, maintaining safe and clean environments, and working effectively with pet owners. Brings 3 years of customer service experience with strong communication, organization, and problem-solving skills. Passionate about animal health and welfare and eager to continue developing hands on experience in a veterinary setting.
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Regal Chevrolet, Honda and Kia
Lakeland, FL
01.2023 - 03.2026
- Managed incoming service calls to schedule appointments and provide product information.
- Coordinated follow-up communications with customers to ensure satisfaction and address concerns.
- Utilized CRM software to track customer interactions and improve service delivery processes.
- Developed efficient workflows for handling service inquiries, enhancing response times and customer experience.
Animal Caretaker/Pet Groomer
Doggie Day Care
Gainesville, FL
11.2021 - 05.2022
- Assisted in feeding, grooming, and exercising dogs as per individual needs.
- Monitored dog behavior to identify signs of distress or illness promptly.
- Provided daily care for dogs, ensuring a safe and clean environment.
- Maintained cleanliness of play areas and facilities, adhering to safety standards.
- Recorded daily observations on dog health and behavior for management review.
Education
Bachelor of Science - Veterinary Science
St. Petersburg College
Clearwater, FLSkills
- Multitasking capabilities
- Goal-oriented
- Call center operations
- CRM management
- Appointment management
- Animal care
Timeline
BDC Service Representative
Regal Chevrolet, Honda and Kia
01.2023 - 03.2026
Animal Caretaker/Pet Groomer
Doggie Day Care
11.2021 - 05.2022
Bachelor of Science - Veterinary Science
St. Petersburg College