Dinora Escobar

• Managed customer inquiries to ensure timely resolution and satisfaction.
• Coordinated service appointments, optimizing scheduling efficiency and resource allocation.
• Conducted follow-ups with clients post-service to gather feedback and ensure quality assurance.
• Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
• Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.

• Handled cash, credit, and return transactions accurately.
• Processed customer transactions efficiently using POS systems.
• Assisted customers with product inquiries and recommendations.
• Maintained cleanliness and organization of checkout area.
• Maintained medication inventory, restocked shelves, and ensured proper storage of pharmaceutical products

• Trained and mentored team members to enhance performance and customer satisfaction.
• Supervised daily operations to ensure efficient service and product quality.
• Streamlined processes to improve order accuracy and speed of service.
• Implemented inventory management practices to reduce waste and optimize resources.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations

Extracurricular Activities:

• Biotechnology Student Association - Vice President
• Presented twice at the Biotechnology Poster Symposium