Bailey Keness
Locust Grove,VA
Summary
A highly creative and motivated individual with excellent problem-solving skills and the ability to adapt. A team player who can also work independently. I am seeking opportunities to further aid in my pursuit of solutions that will have a positive impact on both the organization and the individuals they serve and protect.
Overview
8
8
years of professional experience
Work History
Telecommunicator 1
Department of Public Safety Communications
05.2022 - Current
- 36 hours/week
- Wide breadth of emergency dispatch experience
- Sound grasp of public safety principles and practices
- Strong expertise in determining emergency nature and location
- Experience with a wide variety of communications equipment
- Coordinating and monitoring emergency response activity
- Dealing with personal identifiable information through NCIC/VCIN
- Handling high-stress multi-personnel calls while making quick decisions
- Working closely with network administrators and server engineers to deliver quality service
- Conducting routine equipment checks to ensure optimal functionality during critical operations periods
Sales Associate
Where There's Smoke
05.2017 - 05.2019
- 38 hours/week
- Assisted customers in order to find their desired products
- Organized and arranged displays to enhance product visibility
- Maintained a clean work environment
- Sharpened interpersonal skills by resolving customer complaints and creating a positive environment.
Receptionist
ECR Plumbing LLC
02.2016 - 07.2016
- 30 hours/week
- Scheduled appointments
- Learned proper telephone etiquette
- Established and maintained relationships with clients
- Acquired problem-solving and analytical skills
- Provided customers with initial pricing, collected payments, and scanning and filing of paperwork.
Education
Bachelor of Arts - Anthropology
West Virginia University
Morgantown, WV05.2020
Skills
- Problem-solving
- Adaptability and flexibility
- Collaboration and communication
- Research and analysis
- Excellent interpersonal skills
- Microsoft Office 365: Word, PowerPoint, Excel
- Google Docs: Essay, Report, Slides
Global Experience
Study Abroad – Volunteer: Cochabamba, Bolivia
01/2019 – 04/2019
● 15 hours/week
● Ability to adapt to a new environment
● Volunteered at CEOLI, a non-profit that provides comprehensive rehabilitation for young adults and children afflicted with physical and intellectual disabilities
● Strategized, developed, and managed new learning programs
● Surveyed needs and developed resources and services that involved cross -cultural adaptation
● Trained to improve education programs that pertain to health, safety, and learning that will inevitably improve well-being and educational statuses of people of varied ethnic identities
Archaeology Field School – Intern: Rapoltu Mare, Romania
06/2019 – 07/2019
● 30 hours/week
● Ensured the quality of data, fieldwork, and paperwork
● Managed and organized information and tasks effectively
● Wrote and produced reports and documents
● Collaborated with an integrated team of scientists, regulators, community members, and other stakeholders
● Learned to conduct studies and compliance approaches toward acquisition of permits and clearances for federal, state, and local laws and regulations
Timeline
Telecommunicator 1
Department of Public Safety Communications
05.2022 - Current
Sales Associate
Where There's Smoke
05.2017 - 05.2019
Receptionist
ECR Plumbing LLC
02.2016 - 07.2016
Bachelor of Arts - Anthropology
West Virginia University