Bailey Kersey
Beulaville,NC
Summary
Dynamic Assistant Manager with a proven track record at The Lake Store, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective staff training, fostering a collaborative environment. Skilled in financial management and conflict resolution, driving operational efficiency and customer satisfaction.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Lake Store
Elizabethtown, NC
08.2023 - 10.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Server
Pizza Inn
Goldsboro, NC
06.2023 - 10.2025
- Provided excellent customer service by addressing inquiries and ensuring satisfaction with dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal guest experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu offerings and service protocols to enhance team performance.
- Managed cash register transactions accurately, handling payments and processing orders efficiently.
- Recommended menu items based on customer preferences, contributing to increased sales and guest enjoyment.
- Monitored inventory levels of supplies, notifying management of restocking needs to avoid shortages.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
Dollar General Market
Beulaville, NC
09.2025 - 09.2025
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Participated in training sessions to develop product knowledge and enhance selling techniques.
- Implemented visual merchandising strategies that improved overall store aesthetics and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
Catos Clothing
Elizabethtown, NC
11.2019 - 10.2021
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Collaborated with team members to maintain high standards of customer service and merchandise presentation.
- Supported inventory management by conducting regular stock checks and coordinating replenishment efforts.
- Trained new employees on store procedures, product knowledge, and customer engagement techniques.
- Analyzed sales data to identify trends and recommend strategies for improving store performance.
- Led team meetings to discuss goals, address challenges, and share best practices among staff members.
- Implemented visual merchandising strategies to enhance product displays and drive customer interest.
- Developed training materials that improved onboarding processes for new hires, increasing retention rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- •tagged new inventory and placed onto sales floor
Key Holder
Dollar General
Goldsboro, NC
01.2018 - 10.2019
- Assisted in maintaining store organization and cleanliness to enhance overall customer experience.
- Supported opening and closing procedures, ensuring security and operational efficiency.
- Learned inventory management processes, contributing to stock accuracy and availability.
- Engaged with customers, providing assistance and resolving inquiries to foster positive relationships.
- Participated in training sessions to understand product knowledge and sales techniques effectively.
- Operated point-of-sale systems, facilitating smooth transactions for customers during peak hours.
- Collaborated with team members to implement visual merchandising standards that attract customer attention.
- Monitored merchandise displays, ensuring adherence to company guidelines for presentation and safety standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
East Bladen High School
Elizabethtown, NC06.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Sales reporting
- Employee performance evaluation
- Performance reviewing
- Cost control
- Project management
- Financial management
- Budgeting and finance
- Business administration
- Schedule oversight
- Meeting facilitation
- Google drive
- Promotional planning
Timeline
Sales Associate
Dollar General Market
09.2025 - 09.2025
Assistant Manager
The Lake Store
08.2023 - 10.2025
Server
Pizza Inn
06.2023 - 10.2025
Assistant Manager
Catos Clothing
11.2019 - 10.2021
Key Holder
Dollar General
01.2018 - 10.2019
East Bladen High School