High-energy professional skilled at welcoming guests, maintaining a positive attitude and balancing work loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote cheerful customer experiences.
Overview
2
2
years of professional experience
Work History
Hostess
Blackhorse Pub & Brewery Of Alcoa
Alcoa, Tennessee
07.2023 - 08.2025
Managed guest seating and waitlists for optimal dining flow.
Trained new hostesses on procedures and customer service standards.
Handled guest inquiries and resolved issues promptly and professionally.
Oversaw cleanliness and organization of the front-of-house area.
Assisted in creating a welcoming atmosphere for all guests.
Communicated effectively with servers to manage table turnover efficiently.
Tracked seated guests and available seating using computer-based software.
Answered customers' questions about hours, seating, current wait time, and other information.